Account Manager, SMB; BCH

Are you looking for a high energy, strategic, and fast‑paced position as a Account Manager, SMB (BCH)? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high‑quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.

We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • Promotes internal mobility and career growth aligned with evolving business needs
  • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

The Account Manager, SMB is a contributing member of the Relias Sales organization, responsible for working cross‑functionally to maintain and build exceptional customer relationships with the goal of increasing retention as well as growing revenue through cross selling and expansion opportunities.

• Developing and managing overall account strategies for specific named account customers with the responsibility to grow existing business
• Consistently connecting with your given client territory while adding insight and value through all client interactions to work as a trusted advisor and propose new or expanded Relias solutions
• Striving to build, maintain, and create strong customer relationships
• Achieving quota through cross and up sales with each client account
• Collaborating with Customer Success, Sales, Finance and Operations leadership to refine specific account management strategies to provide a stellar customer experience while optimizing retention and sales opportunities
• Initiating and delivering proposed solutions to position Relias to organizational stakeholders to meet the needs of the assigned customers
• Supporting Client Success Team on in‑year renewals and maintaining relationships with current clients
• Responding to customer inquiries regarding products and services
• Working with at‑risk clients to resolve service issues or concerns with product offerings or mix; facilitating renegotiations to retain client and improve overall satisfaction
• Management of leads, expansion opportunities, and forecasts consistent with operational requirements and KPI tracking
• Effectively documenting and maintaining Salesforce data
• Coordinating the preparation of sales documentation and billing for expansion opportunities

• Client Relationship Management – ability to effectively manage and nurture client relationships to achieve mutual success
• Consultative Selling – ability to engage prospects and clients in a relationship‑driven sales approach by acting as a trusted advisor who seeks to understand the client's needs and challenges in order to provide tailored solutions
• Sales Tool Management – utilization of sales enablement tools to support the sales…