Business Development Representative - Public Sector; Education and Academic Medical Centers

Position:
Business Development Representative – Public Sector (Higher Education & Academic Medical Centers)

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data, and AI to deliver more personalized service, improve operational efficiency, and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations worldwide, moving AI from possibility to production in real-world enterprise environments every day.

• Drive strategic outbound prospecting across Higher Education and Academic Medical Center accounts—including new logo prospecting and customer expansion through cross-sell and upsell—using multi-channel approaches (calls, email, Linked In, events, and campaigns)
• Conduct in-depth account and market research to identify high-value opportunities within both prospect and existing customer accounts
• Identify, engage, and build relationships with senior decision-makers and influencers
• Partner closely with Account Executives to develop and execute account-based strategies and territory plans for both new logo and customer expansion plays
• Leverage existing customer intelligence to uncover expansion opportunities and support account growth strategies
• Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
• Clearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomes
• Leverage data, insights, and modern tools (e.g., AI, Sales Navigator) to optimize outreach and engagement strategies
• Consistently generate qualified pipeline aligned with territory revenue targets
• Maintain accurate pipeline management, activity tracking, and reporting in Salesforce
• Meet and exceed KPIs related to pipeline creation, meetings, and conversion rates

• 1–3+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
• Proven experience as an experienced BDR, with strong outbound prospecting and pipeline generation results
• Strong understanding of the US Public Sector
• Demonstrated ability to engage mid- to senior-level stakeholders in complex organizations
• Strong business acumen, curiosity, and strategic thinking
• Excellent communication, organization, and time-management skills
• Experience with Salesforce, Linked In Sales Navigator, and modern sales engagement tools

Market-competitive base salary range: $48,600.00 – $85,400.00. Actual salary varies by experience. Eligible for commission or performance-based bonus opportunities.

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work-from-home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

If you require a reasonable accommodation to complete any part of the application process, please contact reasonab A response is expected within 24–48 hours.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.