Strategic Customer Development Manager REMOTE

Who is USP?

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. USP believes that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated by more than 1,300 professionals across twenty global locations working to strengthen the supply of safe, high‑quality medicines worldwide.

This professional level position focuses on revenue growth in Southeast Asia. The candidate will report to the Strategic Customer Development Lead, APAC and work collaboratively with the Market Development Manager and other relevant regions and Programs Operations staff to develop and implement strategic sales plans to achieve performance goals. The role converts industry prospects into customers and leverages high‑valued relationships to increase USP’s account penetration and overall value of USP within each account.

The role serves as the internal Voice of Customer (VOC) for customers in Southeast Asia.

Remote, 2‑Year Fixed Term.

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high‑quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence‑based decision‑making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards. USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high‑performing, inclusive teams.

• Make on‑site calls to assigned and unassigned accounts and identify key users, influencers, and decision‑makers for USP’s products and services.
• Acquire knowledge of how customers use USP products and identify areas for potential new business.
• Develop and implement account strategies to grow sales and expand relationships with customers.
• Focus on Tier 1 (key accounts) and Tier 2 customers, both direct and in partnership with authorized distributors in assigned countries of Southeast Asia.
• Manage lead follow‑up from campaigns, trade shows, events, open quotes, and abandoned carts to increase territory utilization of USP products and services.
• Collaborate with scientific affairs and marketing to strengthen customer support and loyalty.
• Work with various internal and external stakeholders to analyze data and prepare reports on customer sales trends for USP and competitor products to identify customer needs and sales opportunities.
• Develop account‑specific plans and performance targets; perform monthly and quarterly financial reviews of overall performance and performance against revenue targets.
• Maintain and update account information for all assigned accounts and update USP’s  CRM database with customer contacts, profiling information, account plans, and drive growth opportunities with customers.
• Participate in user forums, face‑to‑face customer visits, and USP trade shows to promote USP reference standards and services.
• Travel up to 30‑40% to the assigned countries.
• Perform other related duties as assigned.

• Bachelor’s degree in Business or a related science field.
• Minimum of 5 years of successful sales and account management experience in the pharmaceutical, biotechnology, or biopharma lab services industries.
• Demonstrated integrity and trust, and a record of acting ethically in all situations.
• Strong account management skills, able to uncover customer needs and sell solutions.
• Excellent interpersonal, communication, and planning skills.
• Ability to convert prospects into customers and build long‑term relationships.
• Self‑motivated, results‑oriented, with a bias toward action.
• Collaborative within various teams with a successful track record in a complex global, matrixed, fast‑paced multi‑task environment.
• Experie…