Senior Account Executive, State and Local Government

Would you like to own driving revenue growth for the leader in Customer Experience for the State & Local Government market? Do you have the communication skills, sales methodology and forecasting rigor, commitment to pipeline and demand generation, business acumen, key relationships, industry experience, and technical background necessary to further the Genesys brand?

Genesys is hiring talented sales professionals in the State & Local Government market. This group within Genesys offers a creative, fast-paced, entrepreneurial work environment where you will be at the center of Genesys’ innovation and reinforce our position as the Top‑Rated Gartner Quadrant CX Platform in our fast‑growing industry. As a senior seller, you will be responsible for growth and adoption among existing accounts while securing net new customer business.

The successful seller will arrive with established relationships in our industry and further build a deep business and technical network through knowledge of industry trends, funding, and procurement processes.

• Drive revenue, market share, and exceed new pipeline targets in your defined geographic region.
• Effectively lead and manage active sales opportunities with prospects and customers with the Genesys Way of Selling (MEDDPICC).
• Understand acquisition and procurement rules and processes to guide new customers through buying.
• Accurately forecast and exceed monthly, quarterly and yearly revenue targets.
• Build, maintain, and iteratively evolve Territory Plans to focus strategy and priorities that align with Genesys’ strategic direction.
• Collaborate with Genesys Partners, including VARs, Integrators, App Foundry, and carrier channel partners to build greater awareness of solutions and manage opportunities.
• Plan initiatives with internal partners—Business Development Representatives, Field Marketing, Event Marketing, Channel, and Healthcare teams—to support regional revenue growth goals.
• Present a compelling business value proposition through effective written and speaking communication.
• Understand customer business and technical requirements and shape product offerings accordingly.
• Collaborate with internal legal and finance teams to manage complex contract negotiations.
• Prepare and deliver business reviews to senior management on quarterly and yearly strategies aligned with revenue growth.
• Accelerate customer adoption and ensure satisfaction in partnership with Customer Success Managers.
• Become expert at positioning the business value of Digital and AI portfolio.
• Build knowledge of customer mission, IT strategic plans, and modernization initiatives.
• Align customer initiatives to Genesys capabilities to differentiate products and deliver a strong point of view.

• 8+ years of field enterprise sales and/or business development experience focused on State & Local Government AI, enterprise software, networking, infrastructure, customer experience, or cloud computing services.
• Understanding and experience with State & Local Government procurement and funding in direct and indirect models.
• BA/BS degree or equivalent experience.
• Proficiency with enterprise platforms:
  Salesforce (CRM), Clari or similar, Zoom, Zoom Info, Docu Sign, Workday, and Tableau.
• Demonstrated proficiency and adoption of MEDDPICC, Account Strategy Mapping, and Opportunity Plans.
• Must be based in the region with the ability to travel at least 25% as needed.

• Technical sales and solutions background in customer experience, CCaaS, UCaaS, API, infrastructure, AI, telecom, cybersecurity, etc.
• Consistently exceeding sales quota.
• Experience selling to a variety of public sector agencies.
• Documented industry and customer network.

This role has a market‑competitive salary with an anticipated base compensation range of $ – $. The role may also be eligible for commission or performance‑based bonus opportunities.

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.

Reasonable Accommodations:
If you require a reasonable accommodation, please contact reasonab

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, status, domestic partner status, disability, military, or veteran status, and other protected characteristics.