District Technical Representative II

Job Summary

The District Technical Representative (DTR) supports Siplast roofing, building envelope, and waterproofing systems for low‑slope roof types in commercial construction and provides additional support for GAF, GAF Energy, and other Standard Industries businesses as needed. The DTR conducts roofing system start‑ups, interim and final inspections, and manages guarantee claims within the assigned territory/region. The role operates from an in‑home office, requires 30‑60% travel, and reports to the Area Director, Field Services or Regional Manager, Field Services as applicable.

• Conduct milestone inspections such as pre‑construction, interim and final for new construction roofing, building envelope and waterproofing projects and leak and complaint inspections for finished projects.
• Assist in problem resolution, investigate complaints and guarantee claims, including providing on‑site evaluations and written documentation to internal and external partners.
• Deliver on‑site and remote training for contractors, installers, and internal employees to ensure product knowledge and installation standards for the entire Siplast product line and support for GAF, GAF Energy, and other Standard Industries businesses.
• Serve as a technical resource for project teams, providing troubleshooting assistance and field recommendations.
• Complete and submit accurate field reports, inspection documentation, and guarantee assessments in a timely manner.
• Manage schedules to prioritize open inspections, mileage and expense reports in alignment with company policies and ensure cost effectiveness.
• Adhere to all safety policies and procedures to maintain a safe and compliant work environment, including following established safety protocols, using appropriate personal protective equipment, participating in safety training, and reporting hazards or incidents promptly.

• High School Diploma or GED.
• 5+ years construction and/or roofing experience.
• Experience managing client/customer relationships.
• Excellent communication and interpersonal skills, both written and verbal.
• Critical thinking, problem solving and problem resolution skills.
• Ability to travel as necessary.
• Must have and maintain a valid driver’s license and an insurable driving record; DL number must be valid and in state.
• Must have and maintain a company credit card for business‑related expenses.

• Bilingual:
  English/Spanish.
• Associate’s or Bachelor’s Degree or recognized industrial certification relating to building materials, construction or similar technical products.
• Exceptional knowledge in roof theory and application, including hands‑on skills.
• Self‑disciplined and motivated; a self‑starter with initiative.
• Strong organizational and planning skills, including ability to follow up and manage time effectively.
• Ability to teach others.
• Strong mechanical aptitude.
• Understand basic drafting, with ability to read blueprints.
• Ability to establish and maintain business relationships.
• Experience with Google Suite or MS Office and other programs such as Salesforce.

• Stationary position – occasional move/traverse (frequently).
• Stationary position/Seated – occasionally.
• Transport/lifting – occasionally.
• Transport/carrying – occasionally.
• Exerting force/pushing – occasionally.
• Exerting force/pulling – occasionally.
• Ascend/descend – frequently.
• Balancing – frequently.
• Position self/stooping – frequently.
• Position self/kneeling – frequently.
• Position self/crouching – frequently.
• Position self/crawling – rarely.
• Reaching – constantly.
• Handling – constantly.
• Grasping – frequently.
• Feeling – frequently.
• Communicate/talking – frequently.
• Communicate/hearing – frequently.
• Repetitive motions – rarely.
• Coordination – frequently.
• Climbing – frequently.
• Working conditions:
  • Extreme cold – occasionally.
  • Extreme heat – frequently.
  • Humid – frequently.
  • Wet – occasionally.
  • Noise – occasionally.
  • Hazards – occasionally.
  • Temperature change – occasionally.
  • Atmospheric conditions – occasionally.

• Health insurance options including medical, dental, and vision for employees and their families.
• Family‑building benefits supporting various journeys to fertility…