Bilingual; English​/Spanish Medicare Sales Agent - Hybrid in Tempe, AZ

Job Description
- Bilingual (English/Spanish) Medicare Sales Agent
- Hybrid in Tempe, AZ (2365691)

Bilingual (English/Spanish) Medicare Sales Agent
- Hybrid in Tempe, AZ - 2365691

• Operating hours:
  Monday – Friday 8:30am – 9:00pm local time; your shift will be provided during training with rotational weekend work
• Full-time position with flexibility desired based on the seasonality of our business

• Fast forward your success by participating in our onsite training program in a standard day shift for 6 – 10 weeks
• This position offers hybrid work models after the successful completion of training and on the job nesting period. Once completed, employees will enjoy the opportunity to work from home up to 3 business days per week

• Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal of converting caller to a qualified lead and sale
• Follow up with members on questions or to review current or new products and services
• Navigate multiple computer systems to document member information while maintaining active listening and engagement with members
• Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of products to best meet their needs
• Assist in completion of the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines
• Meet the goals established for the position in the areas of performance, attendance, and consumer experience
• Meet and maintain requirements for agent licensure, appointments, and annual product certification
• As a licensed agent, your total compensation is determined by your ability to sell and deliver a great customer experience

• Compensation = Base pay + monthly sales incentive
• Average annual earnings $50K – $65K through a combination of base plus sales commissions
• Top performers can earn $80K (+)
• 15 days accrued Paid Time Off during first year of employment plus 8 Paid Holidays
• Sign-On Bonus up to $2,000 for unlicensed external/internal applicants
• Sign-on Bonus up to $3,000 for licensed external/internal applicants
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• High School Diploma/GED OR 4+ years of customer service/sales experience
• Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training)
• Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed
• Must live within commutable distance to our 410 N Scottsdale Road, Tempe, AZ office
• Ability to read, write, and speak fluently in English and Spanish

• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Flexibility to customize approach to meet all types of caller communication styles and personalities

• All Telecommuters will be required to adhere to United Health Group’s Telecommuter Policy.
• Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.
  
  The hourly pay for this role will range from $16.00 to $24.04 per hour based on full‑time employment. This role is also eligible to receive bonuses based on sales performance.
• Pay is compliant with all minimum wage laws as applicable.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

United Health Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.