Senior Front Office Agent

What you will be doing:

As a key part of the Fire Applications Engineering team, you'll create impact by bridging the gap between customer needs and factory capabilities, ensuring every solution is technically sound, competitively priced, and delivered on time.

Your main responsibilities include:

• Review product specifications to determine technical requirements including part, pump and equipment selection, sizing, costing, and pricing development
• Communicate with suppliers and internal stakeholders to obtain pricing and technical information for accurate proposals
• Provide detailed customer-specific requirements to Project Management, production, and purchasing, including pricing, preliminary design information, and specification exceptions
• Be the voice of the customer to the factory, advocating for the customer’s needs.
• Support continuous improvement initiatives to eliminate inefficiencies and errors throughout the order-winning process
• Complete all projects as assigned and perform other duties as required in conjunction with Grundfos Values
• Conduct post-fulfillment project reviews to identify causes of margin erosion and implement improvements to protect future profitability

Above all, you are a technically minded professional with strong communication skills, a keen eye for detail, and a high sense of urgency, someone who thrives at the intersection of engineering, sales, and customer advocacy. We would also imagine that you have:

• A bachelor’s degree in engineering, engineering technology, or business with equivalent technical sales and manufacturing experience, or equivalent experience
• Understanding of pumps, hydraulics, fire listings, and rotating equipment applications
• Proficiency with Microsoft Office (Excel, Word, PowerPoint), and familiarity with SAP, Salesforce, or CRM systems
• Strong written and verbal communication skills with exceptional attention to detail

• Have previous experience in the Fire Pump market, engineering, project management, or sales within a manufacturing environment
• Have experience with continuous improvement methodologies
• Have customer facing experience

The salary range for this position is $58,400 to $87,352 per year. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s & Peerless Pump Company total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc.

Certain roles are eligible to earn sales incentives based on revenue or utilization. To learn more about our benefits, please visit Grundfos Benefits.

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programs to pursue personal and professional development opportunities.

Workplace:
Hybrid (office and home-working)

Job Location:

Indianapolis, Indiana, United States

Please note that relocation for this position cannot be supported and qualified candidates must have the authorization to work in the USA without support.

Peerless is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals of all backgrounds to apply. Learn more about your rights as an applicant.

If you require an accommodation to complete your application or interview, please contact  We are committed to providing a fair and accessible hiring process.