Technical Sales and Field Service Engineer

Position Summary

Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications engineering, sales support, and field service work. Sales Engineers should be comfortable working in a result-driven, fast-paced environment. The role includes extensive formalized training, mentorship, and development of a deep understanding of Captive Aire products, market approach, application engineering processes, and sales strategies.

• Nation’s leading manufacturer of commercial kitchen ventilation systems, now offering a complete solution of fans, heaters, ductwork, and HVAC equipment.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service to our users at the lowest possible price.
• Strong commitment to employee development, including continuous education, sponsorship for a Professional Engineering license, and weekly webinars and company-developed technical videos.

There is never a day you don’t learn something new at Captive Aire. I am able to learn something new due to the freedom to take on new tasks independently and problem solve. I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I love the people I work with and the environment, particularly in a world where remote work is common.

I love how Captive Aire is all about connections—with customers, coworkers, end users, and everyone in between. One of the things I appreciate most about Captive Aire is how strongly it embodies the entrepreneurial spirit. I’m empowered with autonomy to manage my work independently, while also benefiting from the robust support and resources of a large, well-established company. Captive Aire is fast-moving and no-nonsense.

We operate differently than any other company that I’ve worked for with our decentralized structure. Quick action is taken when a good idea is presented. We are focused on end users where the rest of the industry is very short‑sighted. We are on the front lines, actively changing the landscape of the HVAC industry.

A technical sales role encompasses a wide variety of tasks where one day does not look exactly the same as the next. The projects our team handles are high in volume and unique from one another, spanning the whole course of design, procurement, coordination, and post‑sale support.

• Outside sales meetings and calls to build relationships with existing and new customers.
• Application engineering to apply our products using sound engineering principles.
• Project management of installations in progress—managing schedules and plans to guarantee equipment is on site when needed, creating satisfied and returning customers.
• Service and technical support of existing equipment.
• Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen.

Two to three full days per week in the office working on bids, one to two days on job sites, and dedication of another day to developing the territory. Territory development may include giving presentations to the engineering community, dropping off donuts to a new customer, or meeting a new contact with an existing customer.

• Provide integrated application engineering and design support for a wide range of ventilation applications, aiming to deliver sustainable products and the latest technologies best suited to the customers’ needs.
• Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
• Daily tasks include inside sales support, application engineering, and outside sales.
• Responsibilities will vary and may include presentations, quotes, submittals, technical product support, job site visits, and hands‑on troubleshooting as needed.
• Educate and promote Captive Aire products to users in your market—this includes conference calls, meetings,…