Sales Development Representative

Link to role introduction video:

The Sales Development Representative is responsible for qualifying and routing inbound leads across three channels: self-service and inside sales. This role involves frequent engagement with prospects through phone calls, emails, live chat, and internal tools such as Slack and Salesforce. Success in the role is measured by the number of product demonstrations booked and completed, with a strong track record of team performance consistently meeting or exceeding monthly targets.

Salary: OTE Remuneration: $70,000 to $100,000

Base Salary: $40,000 to $60,000

Commission: $30,000 to $40,000

• Competitive, performance-based remuneration
• Equity options – own a piece of what you’re helping to build
• 20 days paid annual leave, plus sick, carer’s, and compassionate leave
• Parental leave – 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)
• Comprehensive health coverage – Medical, Dental, and Vision insurance (company pays 100%)
• Retirement savings – 401k plan
• Health Savings Plan (HSA) – Tax-advantaged healthcare savings
• Life and disability protection – Basic life insurance, AD&D, short-term and long-term disability coverage
• Pension plan – Customized retirement benefits
• Learning & Development – professional growth budget and transparent career plans
• Employee Assistance Program (EAP) – for confidential counseling, mental health support, and life resources
• Laptop and home office setup budget
• Flexible work – remote and hybrid options, plus the ability to work from anywhere for several weeks each year
• Community & Connection – weekly catered lunches, global offsites, and “Life Story” sessions
• Austin office perks – LEED Gold certified building, on-site showers & parent's room, video game room & outdoor terrace, walking distance to Whole Foods, Metro Rail station nearby

We’re proud to be an equal opportunity employer. Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities, and abilities. Our team’s diversity is one of our greatest strengths, and we’re committed to ensuring an inclusive environment where everyone can thrive.

• You will be qualifying and routing inbound leads through two channels; self service & inside sales
• You’ll be spending most of your time with prospects across phone calls, emails and live chat on our website, as well as internal tools like slack and salesforce.
• Your quota is measured by the number of demonstrations booked and completed at the subsequent stage of the process. Our current team in this role have achieved ≥95% of their targets each month since starting

• Learning about the built world if you haven’t had any exposure to it – there are a lot of different types of companies and plenty of new terminologies to learn.
• Up-skilling your call/phone and email skills – although we have plenty of examples for you to learn from during your onboarding.
• Understanding SaaS financial acronyms and common terminology – if you have not worked in a SaaS company before, there is going to be a lot of metrics to learn. This cheat sheet is a good resource:
  The Ultimate SaaS Acronyms Cheat Sheet
• We move very quickly, so you’ll need to be excited to come in and learn extremely fast.

• Ambitious individuals wanting to pursue a career in SaaS
• People who thrive in a structured, high-agency, KPI-driven environment
• Strong communicators who enjoy building relationships
• Resilient individuals who can persevere and perform with high-volume tasks

• Those unwilling to handle rejection frequently
• People uncomfortable with people and conversations

Must Have:

• Confident and clear communication skills, with excellent writing and presentation skills over email, phone, video conferencing and in-person.
• Excellent task organization and prioritization skills, you’re able to multi-task efficiently.

Nice to Have:

• Experience with modern tooling – CRMs, Health Scoring, Live chat, Knowledge bases.
• Experience conducting customer meetings digitally (e.g. Zoom/Teams) and/or physically (in person/face to face with customers).
• Patience working in an industry where not all users are tech-savvy.