Channel Sales Manager

Channel Manager - Consumer Sales

At Frontier, seeing what's beyond the horizon is in our fiber. And we've been doing just that for over 80 years - connecting communities with emerging communications technology across the country. At Frontier, we're transforming our business to break new ground and taking the digital revolution across the nation. We've invested over $1.6B to roll out fiber-fast internet to 10m+ homes by 2025.

We're growing our team so you can join us in exploring and opening new frontiers. Here, you'll have the opportunity to build a powerful foundation for America's future and yours.

As a Channel Manager, you'll report to the regional consumer sales team and is responsible for improving the penetration of our fiber optic broadband service within the assigned residential territory. We need a proven leader to own the performance and drive results spanning multiple channels including D2D, residential agents, multifamily, and more. In this hybrid role, you will have a defined work location HUB which includes work from home and assigned days in the office set by your manager.

This role requires possible travel to PA/NY/CT.

• You are a driven sales leader with a knack for building high‑performing teams.
• You take ownership of your team's success.
• You have several years of experience in frontline sales and can pivot quickly between hands‑on sales coaching and KPI reporting.
• You are just as comfortable in the field talking to customers as you are in the boardroom reporting on YoY results.
• Speaking of results, yours are always second to none.
• You do everything with excellence and expect the same from your team.
• As a creative thinker, you take responsibility for meeting your numbers even when that means thinking outside the box and trying new approaches.

• Recruit and lead a team of internal and contract sales professionals (D2D, multifamily, and community engagement); tracking and improving results each month through motivation, headcount growth, and vendor engagement.
• Assign territory to sales professionals while managing KPIs and sales activity within the assigned territory.
• Drive residential fiber customer penetration, while reducing churn and improving customer lifetime value.
• Develop fresh insights and techniques to reach more households with fiber optic internet.
• Travel up to 25% as necessary.
• Outperform our competition and delight our customers everyday.

• Salary Range: ***
• 20 PTO (Paid Time Off) days + 10 paid holidays per year.
• Day one medical, dental, vision, and prescription drug plan.
• 401k match of 50% on 6% of eligible compensation.
• 10 weeks of paid parental leave, 3 weeks of paid caregiver leave, and up to $10k in adoption program assistance.

Represented employee benefits are subject to the terms of their specific bargaining agreements.

• 1+ years of experience in residential telecommunications (cable, telco, or fiber) sales experience with demonstrated success.
• 3+ years of experience leading top-performing sales teams.
• Deep understanding and ability to comprehend and produce accurate sales trends, and forecasts, and uncover opportunities within the KPIs.
• Bachelor's Degree or similar work experience required.

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #Build Gigabit America .

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