Strategic Accounts Manager

Overview

The Strategic Account Manager, Multi-Family
, is responsible for developing and executing comprehensive sales plans that include market analysis, account strategies, and measurable outcomes to drive growth and profitability. The SAM cultivates strong relationships with key decision-makers, including corporate executives, purchasing managers, and design center leaders, to retain existing business, secure new specifications, and enhance margins.

The Strategic Account Manager, Multi-Family, works collaboratively with customers to understand their business drivers, leveraging Outdoors’ full portfolio of products and solutions to meet their needs. By mobilizing internal resources, facilitating cross-functional collaboration, and responding proactively to customer requirements, the manager ensures customer satisfaction while driving Outdoors’ strategic objectives. Additionally, this role monitors market trends, competitive activities, and product performance, providing critical insights to inform organizational strategy and maximize sales opportunities.

The ideal candidate will have a sales background calling on a multi-family network, excellent interpersonal skills, with the ability to communicate and maintain positive relationships, and be available to travel.

Location: This is a remote position from the following locations: FL, GA, SC, NC, VA, MA, NY, NJ, PA, TN with 60-70% travel expected.

• Develops and implements sales plans that include market analysis, account opportunities, short- and long-term goals, strategic initiatives, and measurable outcomes. This may include but is not limited to:
• Individual Account Plans (Retention and New Business Plans)
• Specification Recommendations by Account / Division
• Sales strategy for all Outdoors products
• Customer intimacy events
• Inventory Management Programs
• Financial Decisions as they impact both Outdoors and the customer’s business
• Sales and Marketing Promotions

• Calls on and develops key relationships with Corporate Headquarters, Regional and Divisional Presidents, Purchasing Managers, Design Center Managers, and additional Decision Makers and Key Influencers to retain existing business, secure new national specifications, and improve margin.

• Understands completely the strategic account’s business and the critical measures that drive the account, including:
• Collaborating with the customer to acquire strategic information critical to their business
• Working with all levels of the customer’s organization to understand the issues and assess the opportunities

• Ensures action and responsiveness to the customer by taking responsibility for the exposure the customer has with Outdoors, including:
• Mobilizing and leading the organization to respond to the customer’s needs
• Facilitating the organization’s involvement with the customer
• Including other functional departments where their expertise can benefit the customer
• Monitors and communicates business trends, distribution patterns, consumer and trade attitudes, competitive practices and product performance characteristics to appropriate parties
• Orchestrates the organization’s resources to maximize sales opportunities

• Bachelor’s degree or equivalent work experience
• 5+ years of proven sales, marketing or sales management experience calling on National Multi-Family new development accounts
• Proficient in MS Office Suites (Word, Excel, Outlook, PowerPoint)
• Excellent interpersonal skills with the ability to communicate and maintain positive relationships with all Outdoors associates, customers, subsidiaries, agents, and sales force
• Ability to analyze market conditions and competition and develop strategic responses to opportunities
• Strong understanding of Marketing, Finance, and Operations
• Ability to work independently and in a team environment
• Ability to coordinate multiple projects simultaneously
• Must be flexible to maximize business opportunities as they arise

• Master’s Degree in Business Administration
• Experience with in the Consumer/Durable Goods industry
• Familiarity with any CRM software
• Ability to self-manage and manage multiple priorities simultaneously
• Ability to anticipate market and client…