Remote: Bilingual Call Center Lead Scheduling Specialist - Medical Practices; Orthodontic & Den

The New Patient Scheduling Specialist is critical in driving our success by consistently engaging with warm leads through calls, texts, and emails. Their primary responsibility is to schedule high-quality appointments on the practice's calendars, ensuring a seamless and world-class experience for all involved. Every interaction, whether outbound or inbound, is an opportunity to secure new orthodontic or dental patients. The ideal candidate possesses a strong "assume the sale" mentality, working diligently to meet and exceed goals while upholding the highest service and partner satisfaction standards.

• Conduct a high volume of outbound calls to potential patients to generate interest and secure appointments.
• Follow up consistently with new and warm leads through calls, texts, and emails, ensuring no missed opportunities.
• Handle inbound calls from potential patients, providing information and addressing their needs.
• Maintain detailed and accurate notes on all leads to ensure seamless follow-up and tracking.
• Adhere to a structured daily workflow with minimal supervision, ensuring all tasks are completed efficiently.
• Manage and oversee multiple practice pipelines using High Level, ensuring leads are nurtured and progressed according to established guidelines.
• Contact all new and warm leads daily, adhering to pipeline management protocols to maximize conversion rates.
• Schedule high-quality leads onto the practice's calendars, ensuring appointments are well-coordinated and aligned with the practice's availability.
• Foster and maintain a professional and productive relationship with the primary contact for each assigned practice.
• Report all set appointments at the end of each day to ensure accurate tracking and communication with the team.
• Provide real-time feedback on any concerns or obstacles encountered with accounts, escalating to the appropriate department as needed.
• Participate in daily team meetings, contributing insights and updates to improve team performance.

• Experience: Proven experience in a high-volume outbound calling or sales role, preferably within healthcare.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills, with the ability to engage and build rapport with potential patients and partners.
• Bilingual (English/Spanish)
• Organization: Strong organizational skills, with the ability to manage multiple tasks, leads, and pipelines simultaneously.
• Self-motivation: Highly self-motivated and able to follow a structured daily workflow with minimal supervision.
• Technical Proficiency: Proficient in using CRM systems, particularly High Level, and communication tools such as email, text messaging, and phone systems.
• Detail-oriented: Meticulous attention to detail, ensuring accurate record-keeping and thorough follow-up on all leads.
• Customer Service: A strong commitment to providing a world-class experience for partners and potential patients, focusing on exceeding expectations.
• Problem-solving: Ability to identify and elevate concerns or blocks in the process, with a proactive approach to finding solutions.
• Time Management: Effective time management skills, with the ability to prioritize tasks and manage a high volume of leads daily.
• Team
  
  Collaboration:
  
  Ability to work collaboratively with team members and other departments, participating in daily meetings and contributing to overall team success.

• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/ personal days)
• Remote position

• 8-hour shift
• 8 am- 5 pm (MST)
• Training may be conducted 8 am - 5 pm CST (first 30 days)
• Monday to Friday

• $42,000- $50,000 Base Salary
• Commission with an earning potential of approximately $5,000/annually
• Total OTE (On Target Earnings) $47,500-$55,000
• Full-time W2 position for domestic candidates ONLY