Strategic Account Manager, eCommerce

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Full Time

9 days ago Requisition

Salary Range: $95,000.00 To $ Annually

Reports To:

Director of Strategic Accounts

Location:

Home Office Based (DFW)/Remote Based - TX

The Strategic Account Manager, Ecommerce is responsible for developing, managing, and growing Revision Skincare's ecommerce and online retail partnerships. Serving as the primary business owner and day‑to‑day point of contact for assigned ecommerce accounts, this role drives profitable digital growth through joint business planning, promotional execution, digital merchandising, content optimization, and close cross‑functional collaboration.

This role owns the ecommerce customer relationship and is accountable for achieving revenue, growth, and strategic objectives across assigned eTailers, marketplaces, and omnichannel accounts. This individual works closely with customer stakeholders and internal partners across marketing, digital commerce, operations, supply chain, customer service, and finance to execute annual business plans, launch new products, drive promotional calendars, improve digital shelf performance, and maximize account profitability.

Success in this role requires strong account management, ecommerce acumen, commercial execution, and the ability to influence both internal and external stakeholders. The Strategic Account Manager, Ecommerce acts as the bridge between Revision Skincare and its digital partners, ensuring alignment on shared growth goals while delivering an exceptional online customer experience through best‑in‑class merchandising, promotions, and operational excellence.

Home Office‑based in a major metropolitan area with a major airport; this position will require travel nationwide as needed and approved by the Director of Strategic Accounts; travel is estimated at 60% to 75%.

• Serve as the primary relationship owner and trusted business partner for assigned ecommerce and online retail accounts.
• Develop a deep understanding of each account’s digital growth objectives, promotional strategy, merchandising priorities, and operating model.
• Create and execute annual Joint Business Plans that align account goals with Revision Skincare’s ecommerce and commercial priorities.
• Identify opportunities to expand assortment, improve product visibility, increase conversion, and accelerate online sales growth.
• Build strong working relationships with ecommerce merchants, category managers, digital merchandising teams, and key decision‑makers.

• Deliver annual sales, revenue, margin, and growth objectives across assigned ecommerce accounts.
• Develop account‑specific growth strategies, promotional calendars, pricing recommendations, and digital business initiatives.
• Identify opportunities across marketplaces, seasonal programs, and customer expansion opportunities.
• Drive successful adoption of new product launches, online campaigns, and strategic initiatives.
• Monitor account performance and implement corrective action plans to improve traffic, conversion, and profitability.
• Lead execution of key ecommerce initiatives, including promotional campaigns and online events; product launches and assortment expansion; digital shelf optimization, including content, imagery, and discoverability; retail media and campaign support; business reviews and performance recaps; conversion and growth initiatives.
• Coordinate cross‑functional resources to ensure seamless execution of ecommerce commitments.
• Ensure all account activities align with annual business plans, brand standards, and growth objectives.
• Manage customer communications and serve as escalation point for digital, operational, and business issues.

• Partner closely with marketing, digital commerce, sales, and education teams to align account strategies and online execution.
• Gather customer insights, shopper behavior trends, and competitive intelligence to strengthen account planning.
• Com…