Vice President of Customer Success - Remote

Remote Job Opportunity for a Vice President of Customer Success based in New York, New York Job#

An innovative AI software development startup redefining how enterprises deploy intelligent software agents is seeking a Vice President of Customer Success. The ideal candidate will own the endtoend customer journey, from onboarding and technical implementation to adoption, retention, and expansion, all while guiding the company's transition to an agentfirst platform model.

This role offers a competitive compensation package including base salary, performance based incentives, and equity.

• 15+ years of experience leading Customer Success, including at least 5+ years in an enterprise focused leadership role with a proven ability to build CS functions from the ground up.
• Demonstrated experience at a startup or high growth B2B SaaS company, ideally with earlier individual contributor experience in customer facing or technical consulting roles.
• Track record of deploying complex technology solutions into Fortune 500 or similarly large enterprise organizations and managing strategic account relationships at the executive level.
• Strong consultative and salesminded approach to customer success, with experience driving upsell, crosssell, and multiyear renewals.
• Ability to design and implement a modern, agentfirst customer success motion tailored to AIdriven platforms, including data modeling, workflow design, and technical enablement.
• Entrepreneurial mindset with comfort operating in ambiguity, shaping processes without a playbook, and partnering closely with product, engineering, and gotomarket leadership.

Living in this part of the state offers easy access to a wide range of outdoor recreation, from hiking and lakes to trails and urban parks. Housing options span walkable downtown neighborhoods, suburban family communities, and affordable satellite towns, providing flexibility for different lifestyles. The region also features strong public schools, nearby higher education institutions, and a growing tech and healthcare economy that supports diverse, high quality employment opportunities.