StellenbezeichnungVersicherungskaufmann Krankenversicherung Bestandsbearbeitung; m​/w​/d

Job Opportunity At AXA

Are you looking for new challenges in a dynamic team with high customer orientation and a varied job? Then you are in the right place with us!

In the existing customer service of the private health insurance at our location in Cologne you will answer written and telephone inquiries about private health insurance!

What you can expect

• You process written and telephone customer inquiries and change requests in private health insurance independently and with high quality.
• You are responsible for processing application and existing customer processes, always with a focus on quality and productivity in customer service.
• You communicate in a respectful and excellent way in word and writing with our customers, sales partners, branches and third parties.
• You make independent professional decisions, always taking into account customer needs, legal requirements and economic aspects.
• You identify and assess insurance medical risks competently.
• You receive comprehensive and structured training that is optimally aligned with our professional requirements and internal processes.
• After successful training you have the opportunity to participate in projects and special tasks – we give you freedom and support to bring in your own ideas.

What you bring with you

• Education:
  
  You have completed training as a insurance and finance salesman (m/f/d) or can provide several years of experience as a customer service employee in the private health insurance sector.
• Service orientation:
  You maintain a always friendly, sales and service-oriented approach with customers and sales partners.
• Initiative and engagement:
  You work efficiently, service and solution-oriented. You are resilient and flexible in dealing with customer inquiries, especially with seasonally related fluctuations.
• Team capability:
  You like to work cooperatively with others, fit in well in teams and actively contribute with your own ideas.
• Digital competence:
  You work confidently with MS Office products, especially with Outlook and Teams.

What we offer you

• Flexibility: up to 60% home office, flexible working hours from 6-21 o'clock including flexible time account
• Leisure: 30 days of vacation, extra days off on New Year's Eve and Christmas Day as well as special leave for special occasions
• Movement: subsidized fitness offers, company sports club and corporate health management
• Pension: company pension scheme, value-added services, possibility to become an AXA shareholder as well as discounted employee tariffs for insurances
• Financial benefits:
  
  Christmas bonus & holiday bonus, success participation and discount on numerous well-known brands and technology
• Mobility: job bike, contribution to job ticket, sufficient parking spaces and direct public transport connection
• Development: development programs, e-learning, coaching and employee interviews as well as further training

Ready for something new? Ready for AXA!

You do not meet every single requirement? We focus on potential and are still looking forward to your application!

Fee Pohl looks forward to your application.

For questions, our recruiting team is available. You can reach us at

Want to learn more about AXA as an employer and dive deeper into our work worlds? Then you are in the right place on our career page!

About AXA

AXA Germany is part of the AXA Group, one of the world's leading insurance companies with a focus on Europe, North America and the Asia-Pacific region. As one of the largest primary insurers in Germany, we take care of around 8 million customers in the area of ​​precaution and insurance.

What drives us at AXA? Our curiosity and our courage to innovate! Together with over 8,000 colleagues across Germany, we actively shape the future of insurance.

We are looking for creative and analytical minds that are not deterred by challenges. You can expect an environment where ideas and feedback meet open ears, projects quickly get underway and "monotonous" is a foreign word. We cultivate a culture of openness and appreciation and welcome diversity in all its forms.

We are people with edges and corners who approach each other without touchpoints. At AXA we welcome you with open arms regardless of gender, origin, sexual orientation, a disability or other facets.

We want the application process to be fair and accessible for everyone. If you need support during the application process, please contact us at  The colleagues from the recruiting team will be happy to help you. #LI-FP1