Remote SMB Growth Manager — Fiber Telecom

Location

Remote:
California.

Work will be primarily performed remotely from a home office. Employees may be required to use personal phone and internet services to perform telecommuting, with reimbursement according to Race’s telecommuting policy. Occasional travel to and work from other Race offices or off‑site locations may be required.

Race Communications is only accepting remote candidates who reside in California. Candidates who do not reside in one of these states are not eligible for remote employment.

Competitive base salary: $80,000 to $95,000 USD per year.

100% company‑paid medical and dental benefits.

Free fiber internet service for all employees living in the service area.

PTO (vacation, sick), 11 paid holidays, paid birthdays, 401(k) matching (4%).

We’re more than a fiber internet provider; we’re your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting‑edge technology with a genuine, people‑first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference.

The SMB Manager leads the strategic direction and performance of Race Communications’ small and medium business segment. This role drives revenue growth through effective sales leadership, targeted market development, and strong customer engagement. The SMB Manager enhances the company’s business presence by identifying market opportunities, optimizing the customer journey, and ensuring reliable delivery of fiber‑based services.

• Eligibility for US employment without sponsorship.
• Minimum age of 18.
• Associate degree (A.A.) or equivalent education preferred.
• High School Diploma or GED or equivalent combination of education and experience required.
• Valid driver’s license, subject to successful DMV verification.
• 3‑5+ years of experience in SMB sales, account management, or business development, preferably in telecommunications, SaaS, technology, or related industries.
• Proven track record of achieving sales targets, growing business segments, and managing customer relationships.
• Experience leading or mentoring a sales or account management team is highly preferred.
• Background in telecom, fiber internet, or subscription‑based services is a strong plus.
• Flexibility to work outside standard hours, including evenings, weekends, and holidays, as needed.
• At least 5 years of progressively responsible experience in IT management, including infrastructure management, systems administration, network operations, and cybersecurity.
• Experience working cross‑functionally with Marketing, Operations, and Customer Support teams.
• Familiarity with fiber‑optic services, broadband products, or telecom industry standards.
• Ability to develop territory plans, market strategies, and performance forecasts.
• Strong understanding of SMB customer needs, buying behavior, and market dynamics.
• Excellent communication, presentation, and negotiation skills.
• Ability to analyze data, sales pipelines, and market trends to guide strategy and decision‑making.
• Proficiency with CRM systems (e.g., Salesforce, Hub Spot) and standard business tools (Excel, PowerPoint).
• Effective communication in English, including speaking, reading, writing, and comprehension.
• Bilingual communication skills considered a plus when serving diverse communities.

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications.
• Functional use of common office equipment, computers, and office software.

• Lead and develop the SMB sales team to achieve revenue and growth targets.
• Create and execute sales strategies tailored to the SMB market.
• Manage sales pipelines, forecasts, and performance metrics.
• Support team members with coaching, ride‑alongs, and deal guidance.

• Identify and pursue new SMB opportunities within Race Communications’ service areas.
• Build and maintain strong relationships with local business communities.
• Develop territory plans and outreach…