Sales Coordinator -Bilingual: English​/Spanish; Hybrid: Onsite and Remote; Central Region

This Sales Coordinator role is hybrid, with approximately 90% remote and 10% onsite at distribution center offices located anywhere in the Central Region of the United States. The coordinator will visit the office roughly once per month or occasionally for training.

• Serve as the primary liaison between customers, territory managers, district sales managers, product sales support administrators, and operations, credit, and transportation teams.
• Engage in regular phone conversations with customers, taking orders, resolving issues, and opportunistically selling.
• Review orders placed through US Foods Online for accuracy and completeness, contacting customers with suitable substitutes as necessary.
• Provide administrative support to territory managers and district sales managers, including processing credits, special orders, drop-ships, re-routing delivery days, will calls, and more.
• Escalate issues to appropriate parties to ensure timely and appropriate responses.
• Leverage proprietary US Foods systems and tools—such as US Foods On Line, , Edge, PRISM, Retalix, Enterprise Product Search (EPS), Demand Communication Tool (DCT), SODS system for Special Orders, CDMR for credit requests, Tandem – SMOI for Special Order Management, CES Quotes—quickly and accurately to answer inquiries and provide insight.
• Maintain ownership of all follow-up communication from escalated inquiries.
• Take personal responsibility for continued professional development and attend department sales meetings, product trainings, and cuttings to develop product and vendor knowledge.

• High school diploma or equivalent required; bachelor’s degree preferred.
• At least three (3) years of previous customer service experience required; food service distribution experience preferred.
• Previous sales experience preferred, but not required.
• Strong verbal communication and interpersonal skills with solid problem resolution ability required.
• Customer service orientation with ability to professionally and effectively influence and persuade customers to purchase products.
• Ability to process multiple issues simultaneously, driving them to successful resolution.
• Working knowledge of Microsoft Word, Excel, and Outlook required.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. This role will also receive overtime compensation.

Compensation is based on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $17 and $26 hourly.

US Foods, Inc. is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.