Customer Success Consultant; Remote Job Erie Pennsylvania USA,Sales

Position: Customer Success Consultant (Remote)

Geography & Travel Requirements

Based in one of the following areas:

California
Texas
Utah
Arizona
New York
Pennsylvania
Virginia
Arkansas
Missouri
Mississippi
Iowa
Ontario, Canada

Requirement:
Travel between 20-30% by air and car.

What You’ll Do Here

Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
Develop and implement tailored success plans that align with customer goals and increase product usage.
Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
Advocate for customers during the resolution of high‑severity issues, ensuring timely and effective outcomes.
Conduct regular health checks to assess value realization and identify opportunities for growth.
Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills You Will Need Here

Proven ability to quickly learn and master new systems and applications.
Excellent communication and presentation skills.
Strong analytical skills with the ability to translate data into actionable insights.
Ability to explain technical concepts in a clear, business‑friendly manner.
Skilled at managing and prioritizing multiple customer needs simultaneously.

Preferred

Bachelor’s degree preferred.
5+ years of experience in a Sales or Customer Success role.
Experience in Educational Technology or Higher Education.
Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
Requirement to travel between 20‑30% by both air and car.

Compensation

$67,000.00 - $87,100.00 USD

Equal Opportunity Employer

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities, including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at

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