Key Account Manager H​/F

Key Account Manager H/F

Paris, Île-de-France

Full-time, Permanent

Weekly remote work

Be the co-pilot of our large client accounts.

Mission:

In close collaboration with the Commercial Director, your mission will consist of:

- Ensuring excellent follow-up of large client accounts

- Ensuring the follow-up of account plans as defined

- Preparing regular reviews and points with our clients

- Establishing a trusting relationship with our large client accounts by helping them maximize their performance by proposing products or services in line with their challenges.

- Developing the activity of our clients with services and subsidiaries, in France and internationally

Principal tasks:

- Preparing and organizing performance review agendas and client points in accordance with account plans

- Monitoring, analyzing, and optimizing account performance indicators

- Proposing areas for improvement and participating in their implementation

- Mastering the organization, needs of our large account clients

- Knowing key contacts and ensuring the good update of relational information in our tools

- Anticipating the needs and actions necessary to support accounts

- Preparing account renewals and participating in negotiations

- Identifying opportunities for performance development

Manager:
Commercial Director

Functional relationships:

Operations Directorate

Marketing/Product Directorate

Financial Directorate

Quality Director Product & Marketing

Performance criteria:

N°1 – Achievement of commercial objectives set

N°2 - Quality and reliability of follow-up (Performance reviews, reporting)

N°3 – Quality of customer relationships

N°4 - Ability to work in a team

N°5 - Respect of confidentiality rules

Type of employment:
Full-time, Permanent

Benefits:

- Transport allowance

- Restaurant voucher

- Health insurance

- Remote work: 1 day per week (Wednesday or Friday) on schedule from 6 months of seniority. Then 2 days (Wednesday and Friday) from 18 months of seniority.

- Semi-annual bonus on KPIs

Workplace and environment:

- 8 Place Boulnois, Paris 17th, metro Ternes

- Our offices are located in the heart of a very commercial area, overlooking a quiet square, in the heart of Paris, easily accessible by public transport

Profile sought

Required skills:

- You have a good knowledge of platforms/marketplaces for business services (B2B)

- You have experience in project management and master sales cycles

- You master the use of Excel, PowerPoint, Word, pack office in general

- You master the use of a client CRM tool

Key behaviors and know-how required:

- Your dynamism, your ability to persuade, your organizational and relational qualities are your major assets

- You are organized, rigorous, reactive, you have a taste for commercial challenge and a strong sensitivity to customer relationships.

- You have a real ability to work in a team and know how to be persuasive

- You are a force of proposal

- You show diplomacy and resilience

Fluent English

First experience in a company in the same position.

Knowledge of the world of events in a broad sense (restaurants, caterers, hotels, agencies…) a plus