Client Liaison

Do you pride yourself on your customer service skills and sales aptitude? Are you highly attentive, empathetic, and driven to succeed? Would you like to grow your career with a team that will support you? If so, then Palmer Law Group invites you to join our team as a full-time Client Liaison! With offices in Dallas and Houston, TX, this primarily remote role sets the tone for positive experiences and helps turn interested leads into satisfied clients, though it may require occasional travel to the office for in-person consultation.

You'll earn a base wage of $15.00 - $23.00/hour (depending on experience) and can earn bonuses based on your sales performance. We also offer:

• Health, dental, and vision insurance
• PTO

• Flexible scheduling, with a preference for candidates who have the ability to maintain full schedule flexibility

• Growth opportunities
• HSA/FSA options
• Life insurance
• Short- and long-term disability
• Company parties
• Ability to work from home

We have weekday and weekend shifts available. Weekday hours are from 12:00 pm to 8:00 pm, and weekend hours are from 9:00 am to 6:00 pm. Keep reading to learn how you can grow and thrive with us!

WHAT SETS US APART

Palmer Law Group has been delivering real results and making a difference for individuals and families throughout Texas since 2006. Our family law and probate firm prioritizes finding amicable, constructive solutions for complex emotional and legal situations. This approach to our cases is reflected in our workplace culture, where results-driven and growth-oriented people work together to achieve the best results we can for clients.

We're currently expanding our offices and reoptimizing our processes, making this an excellent opportunity for ambitious people hungry to develop professionally while making a meaningful impact. If you're interested in growing alongside a mission-driven team, consider joining us.

CLIENT LIAISON REQUIREMENTS

• 1+ years of experience in a sales, customer intake, or professional phone-based role
• "Closer" mentality with a proven track record of meeting conversion goals, overcoming objections, and confidently asking for a client's business
• High levels of emotional intelligence, with the ability to remain calm, professional, and sympathetic while speaking with people going through stressful situations
• Proficiency in Google Workspace applications (Gmail, Docs, Sheets, etc.)
• Ability to learn legal CRM and case management software
• Ability to stay organized and manage competing responsibilities in a fast-paced environment
• Clear, effective, and persuasive communication skills (verbal and written)

Preferred Qualifications:

• Work experience in a law firm, particularly Family Law or Personal Injury
• Experience using Clio Time Tracking software (or a similar program)
• Heart for hospitality and excellent people skills

YOUR ROLE AS OUR REMOTE CLIENT LIAISON

You will be the main point of contact for prospective clients, communicating with interested parties over the phone, through email, and over text to demonstrate why we're the right choice for their unique legal needs. As inquiries come in, you'll perform initial screenings and interviews to qualify leads and determine if their case falls within our practice. If it does, then you'll encourage the prospect to book a consultation with the legal team, following up as needed to maintain high conversion rates.

You'll also assist with onboarding new clients, gathering paperwork, and maintaining real-time records. Customer service is key, as you'll be interacting with people navigating difficult situations, and you'll really listen to understand what they need. You'll create genuine connections founded on a desire to help, and the more cases you book, the more our firm can grow.

If you think you're the right fit for our remote Client Liaison, fill out our initial application today!

Must have the ability to pass a background check.