Sales Agent, Inside Sales

Job Summary

Embrace is seeking an Inside Sales Agent who will report to the Manager of Sales. As an Inside Sales Agent, you will answer inbound sales calls and follow up with our prospective Pet Parents. No cold calling! We are looking for a self‑motivated, driven individual who has the work ethic and personality to thrive on our fast‑paced team.

Remote – United States. This position is remote, and you will work from a home office. Occasionally, travel to the nearest office may be required for in‑person activities such as team meetings, training, and culture‑building events.

• Accurately and efficiently capture customer information in our CRM system
• Effective organization and time management skills with the ability to work under pressure
• Proactively manage and grow a pipeline of new business opportunities
• Responsible for hitting KPIs set by the company
• Able to effectively and professionally communicate over the phone and email

• Bachelor’s Degree and/or 2 + years of sales experience
• A Property & Casualty license or willingness to obtain within training

• Be competitive by nature and take an active interest in keeping abreast of competitors
• Be an excellent listener and have a strong ethos of following up on all requests
• Able to communicate professionally both verbal and written
  
  Has the ability to view problems, opportunities, ideas etc. from various vantages points

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short‑term and long‑term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)