Inside Sales Representative

Are you motivated by building relationships, solving problems, and helping customers find the right solutions? Join our award-winning company and culture as an Inside Sales Specialist for our Fasteners Plus brand and play a key role in driving growth through customer‑focused selling, business acumen, and strategic problem solving.

• Primary owner of inbound customer calls, collaborating daily with Customer Service and Business Development teams to holistically meet customer needs.
• Develop highly impactful relationships and pursue opportunities to grow business and create long‑term value.
• Deliver consultative, solution‑oriented support that balances customer needs with business growth.
• Identify opportunities to improve customer outcomes, processes, and overall sales effectiveness.
• Build strong customer relationships through responsive, consultative communication across phone, email, and digital channels.
• Identify customer needs, qualify opportunities, and recommend solutions that align with customer goals and business objectives.
• Manage quotes, orders, follow‑up, and issue resolution with accuracy, urgency, and strong attention to detail.
• Partner cross‑functionally to support seamless customer experiences while identifying opportunities to improve sales processes and customer outcomes.
• Complete daily responsibilities with accountability, integrity, and strong business awareness.
• Earn full ownership of customer opportunities from initial contact through follow‑through and resolution.

• Product, Market & Application Acumen
  • Understand products, customer applications, and market needs to confidently recommend the right solutions.
  • Build product and industry expertise that strengthens customer trust and sales effectiveness.
• Diagnostic Questioning & Opportunity Clarification
  • Ask thoughtful questions to uncover customer needs, challenges, and growth opportunities.
  • Clarify problems before recommending solutions and identify opportunities beyond the initial request.
• Relationship Building & Customer Influence
  • Build trust through responsive, professional, and consultative communication.
  • Influence customer decisions by understanding priorities, providing value, and positioning solutions effectively.
• Ownership, Execution & Business Awareness
  • Take ownership of customer opportunities from initial contact through follow‑through and resolution.
  • Manage priorities effectively while balancing customer advocacy, profitability, and operational impact.
• Adaptability & Continuous Improvement
  • Adapt quickly to changing priorities, products, systems, and customer needs.
  • Identify opportunities to improve processes, customer experiences, and sales effectiveness.

• Someone naturally wired to build relationships, solve problems, and create value for customers.
• Strong communication and influencing skills with customers and internal teams.
• Critical thinking with the ability to uncover opportunities, make sound decisions, and balance customer needs with business priorities.
• Curiosity, adaptability, and a continuous improvement mindset.
• Commitment to high‑quality work, accountability, and alignment with Clickstop’s Core Values.

• 4–6 weeks of learning about the company, products, processes, and people (onsite requirement during this initial training period).
• Continued support as you build confidence and grow your impact.
• Purpose‑driven career experience with opportunities to pursue your best self.
• Entrepreneurial environment where opportunities are endless for those who seek them.
• Meaningful collaboration across dynamic Clickstop teams.
• Recognition for personal, team, and company accomplishments.
• Health, dental, and vision insurance (0% premium option).
• Paid holidays, wellness, volunteer, and birthday PTO.
• Life and disability insurance.
• 401(k) match.
• ESOP after one full year of service and minimum hour requirement met.

This role is Hybrid with weekly onsite requirements in Urbana, IA. Remote work requires a minimum of 20 Mbps internet speed and residence in Iowa, Alabama, North Carolina, South Carolina, or Pennsylvania.

Must be authorized to work in the United States. Employment is contingent upon completion of a satisfactory background check. Clickstop is an Equal Opportunity Employer.