Executive Director, Account Management Lead
Tucson, Pima County, Arizona, 85748, USA
Listed on 2026-07-03
-
Sales
Account Manager, Client Relationship Manager -
Management
Operations Manager, Account Manager, Client Relationship Manager
Executive Director, Account Management Lead
Location:
Garching
- Bavaria, Germany and Karlsbad
- Baden-Wurttemberg, Germany
Job Family:
Sales
Worker Type Reference: Regular
- Permanent
Career Level:
M5
About the Role
As Executive Director, Account Management Lead, you will lead a team of high performing account leaders with their teams and be responsible for ensuring long-term commercial success and customer satisfaction for the whole portfolio of customer projects. You will be actively contributing to overall customer business strategy and maintain high-level customer relationships with insights into customer's product / platform roadmap.
Your Team
This position leads leaders with Account Management teams managers supporting all Strategic Business Units (SBU) projects and Harman automotive products for CAM German OEM with >1.5bn average yearly revenue within the 5yp. This role will have approximately 12 direct reports. What You Will Do
- Develop and maintain the customer account strategy and be the primary contact from Harman to capture and propagate the strategic and commercial voice of customer for a select portfolio of customer projects
- Oversee commercial and legal agreements and customer negotiations for awarded business
- Closely track customer satisfaction at senior levels, and provide strategies for course corrections when needed
- Ownership of commercial targets (revenue, EBIT, Cash Flow) for your portfolio of customer programs
- Own continuity of awarded business (extensions, follow-ons, CRs) with a view on continued lifetime profitability of your portfolio
- Develop and maintain a relationship map, including status of relationship, goals and actions to get to desired state
- Execute the HR cycle activities including hiring, performance management, succession planning, coaching and development.
What You Need
- Bachelor's Degree in Engineering or in Business Management
- 10+ years of related sales experience with at least 5 years in Automotive
- 5+ years leading an Account Management organization along with customer interfacing and cultivating customer relationships
- Must have a thorough understanding of German Automotive OEM's organization and processes
- Thorough understanding of P&L statements, business cases and quotes / contracts with automotive OEMs
- Technical understanding of Automotive HW and SW systems
What is Nice to Have
- Master's degree in Engineering or Business Management
- Experience working with the applicable customer/OEM
- Experience of working with Automotive ecosystem including different Tier levels and 3rd party suppliers
- Work experience at Tier 1 supplier of products such as audio, infotainment, connectivity, and ADAS
What Makes You Eligible
- Be willing to travel up to 30%, domestic and international travel
- Be willing to work in an office in Garching or Karlsbad Hybrid
What We Offer
- Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
- Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition Reimbursement
- An inclusive and diverse work environment that fosters and encourages professional and personal development
About HARMAN:
Where Innovation Unleashes Next-Level Technology
Ever since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands.
Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our…
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