Senior Account Manager, Construction Sales; Tempe, AZ

Tempe, AZ, United States (Hybrid)

Generates revenue growth by utilizing a consultative selling approach in the retention of current WM customers. Manages existing business relationships to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non‑contracted customers. The Account Manager will “save, secure, and convert” by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face‑to‑face interactions.

All escalations for customer service within the defined territory will be resolved through this position.

This position will require the employee to conduct customer site visits the majority of the week with the rest of the week being work from home.

• Managing business to business sales relationships.
• Developing detailed proposals encompassing multiple services.
• Researching aspects of the waste and environmental services business.
• Attending conferences/symposiums as a means of networking and staying current with industry‑and‑market related information.
• Assignment management.
• Building trusting relationships.
• Providing high‑impact communication.
• Able to identify pertinent Local, County, State, and/or Federal government regulations.
• Responsible for prospecting and closing to achieve budgeted sales goals by developing and implementing sound selling strategies that ensure revenue growth by selling to new customers only.
• Manage prospects by developing sound marketing plans and maintaining key information in the prospect database.
• Reduces lost major accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.

Required Qualifications

• Bachelor's Degree (accredited) in Sales/Marketing, or in lieu of bachelor’s degree, High School Diploma or GED (accredited) and 4 years in direct business‑to‑business sales.
• 7 years progressive direct business‑to‑business sales, cold calling, and phone‑based prospecting.

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short‑term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process.

• Job Identification 2349689
• Job Category Account Management
• Posting Date 06/29/2026, 04:51 PM
• Job Schedule Full time
• Locations 222 S MILL AVE STE 301, TEMPE, AZ, 85281, US (Hybrid)