Strategic Account Manager, Clinical Solutions

About the Role

As a Sales Account Manager with a portfolio of healthcare clients, you’ll be the primary sales contact and trusted advisor responsible for developing long-term relationships, ensuring adoption, minimizing churn, and identifying opportunities to grow each account. We are seeking Northeastern US applicants.

• Retention
  • Developing and delivering proactive engagement strategies, health checks, and business reviews.
  • Analyzing product usage and satisfaction to ensure renewals and long‑term value.
  • Identifying risk signals early and taking action to mitigate churn.
  • Negotiating contracts that are mutually beneficial to both the customer and Elsevier.
• Strategic Expansion
  • Identifying upselling and expansion opportunities aligned with customer goals.
  • Positioning additional Clinical Solutions products to meet emerging needs through consultative selling.
  • Leading sales motions from discovery through negotiation and closing.
• Relationship Management
  • Building deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
  • Serving as a consultative partner aligned to client objectives.
  • Studying market trends and becoming an industry expert within your designated health system region.
• Sales Execution & Enablement
  • Owning the end‑to‑end sales process for renewals and expansions.
  • Coaching sales executives on expansion opportunities that meet customer needs.
  • Forecasting accurately and managing pipeline using Salesforce CRM.
• Internal Collaboration
  • Working closely with Sales Executives and Customer Success to drive results.
  • Sharing market feedback and helping shape product improvements.
  • Supporting coaching, mentoring and training of new team members on occasion.

• 2+ years of experience in healthcare sales or account management, ideally selling SaaS technology or information solutions to hospitals or health systems.
• Bachelor’s degree required.
• Proven success in renewal management, upselling, or cross‑selling.
• Display confidence when presenting to and influencing clinical, operational, and executive stakeholders.
• Excellent presentation, communication, and strategic thinking skills.
• Ability to thrive in a fast‑paced, deadline‑driven environment.
• Skilled in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word).
• Adaptation of sales methodologies such as MEDDPICC, Challenger, Miller Heiman and/or Franklin Covey within your workflow.
• Ability to travel overnight, generally up to 30% of the time or based upon the needs of the business and our customers.
• AI Fluency is valued but not required.

• Health Benefits
  • Medical, dental, and vision coverage.
• Retirement Benefits
  • 401(k) with match and Employee Share Purchase Plan.
• Wellbeing
  • Wellness platform, Headspace subscription, and Employee Assistance Programs.
• Insurance
  • Short‑ and long‑term disability, life, accidental death, critical illness, and hospital indemnity.
• Family Benefits
  • Parental leave, adoption, and surrogacy support.
• Savings Accounts
  • HSA, FSA, dependent care, and commuter benefits.
• Paid Time Off
  • Paid time off, plus volunteer and Employee Resource Group participation days.

Primary

Location:

Home based – New York $72,100 - $120,200. Total Target Cash Range: $111,000 - $185,000. If performed in New York City, the base pay range is $78,700 - $131,100, the total target cash range is $121,100 - $201,900. If performed in Rochester, NY, the base pay range is $65,600 - $109,200, the total target cash range is $100,900 - $168,200. U.S. National Base Pay Range: $65,600 - $109,200, Total Target Cash Range: $100,900 - $168,200.

Geographic differentials may apply in some locations to better reflect local market rates. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

Elsevier is a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes. By combining trusted content with advanced analytics, we support research, education, and clinical practice. Your work contributes to solving global challenges and building a more sustainable future.

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.