Account Manager - Amazon Marketplace; Remote

Position: Account Manager - Amazon Marketplace (Remote)
Location: Sant'Ambrogio di Torino

Note:

Full-time, full remote position. We will only consider candidates who follow the instructions in the '

How to Apply

' section   As a Client Operations Manager, you'll be the person who keeps our clients' Amazon accounts running day to day: solving the problems, staying on top of every detail, and making sure our brand partners always feel looked after across both European and North American markets.
This is an amazing opportunity to come in and work with a very young team - average age 30 - and learn the full e-commerce growth playbook from the inside. You'll pick up a lot about Amazon, advertising, logistics, cross-border selling, and the world of startups in general.
Who We Are
Seller pass Global is a full-service Amazon growth agency built on a 100% revenue-share partnership. The company challenges the industry status quo, made up of hundreds of traditional agencies operating on fixed monthly retainers, by working on a 100% performance-based model and with an AI-first approach.
Seller pass Global was founded by a former Amazon Seller and two Forbes under 30, who decided to open up their entire proprietary Amazon infrastructure to help other brands expand globally, after having built multiple successful brands over the years, from the US to Europe.
Seller pass Global manages everything for its partners: accounts, advertising, logistics, and cross-border selling, acting as both seller and importer of record, providing brands with all the e-commerce infrastructure they need to expand to North America, UK, Europe and beyond.
Seller pass Global has already done the hard part, going from zero to one: the company is profitable and growing, with a headquarters in San Francisco and offices in Milan and London. The next chapter is about reaching more brands and markets.
What Will You Do
This isn't the typical account manager role. We're not looking for someone who designs a strategy, hands it off, and manages the client from above. We're looking for someone in the account every day: operative, close to the detail, and genuinely on top of what's happening. If you like solving problems with your own hands, keeping chaos organized, and being the person a client can always count on, you'll fit right in.
Be the first responder for client issues and fix them yourself wherever you can: account health, listings, suppressed products, flat-file corrections, Seller Support cases. Escalate to our specialists only what genuinely needs them, with the problem already diagnosed.
Keep a live, accurate picture of every account you own: stock, shipments, account health, open issues, performance, and what the team is working on. Be able to answer any client question on the spot.
Run stock checks across marketplaces, catch stockouts before they happen, and trigger replenishment. Coordinate and chase inbound shipments, and act on delays.
Own the full task list for each client: track every open item and deadline across our teams and drive them to completion. Close loops proactively so a client never has to ask twice.
Be the clear, professional voice of Seller pass Global to your clients: explain things simply, set expectations honestly, and deliver difficult updates calmly, with a plan attached.
Prepare monthly reports and quarterly review decks using our existing frameworks, reading Seller board and account data well enough to speak to it with confidence.
When you hit something you can't yet resolve, we'll train you on it, and you'll turn it into an SOP: a clear reference for yourself and the team, so the whole agency gets sharper every time you do.
Use AI and the best tools available to move faster and sharper than a traditional account manager ever could.
You represent the strategy; you don't own it in front of the client - yet. You'll know the plan well enough to speak to it with confidence, but when a client pushes to change direction, gets frustrated, or asks for more than we agreed, you stay calm, you don't over-promise to smooth things over, and you bring the decision back to the team.

From day one, we'll train you toward full responsibility for your accounts: every gap you hit becomes something you learn, document, and own. As…