Enterprise Solutions Engineer, Service Management

The AMER Solutions Org drives customer acquisition and accelerates revenue growth through a mastery of strategic sales and the company platform expertise. We are trusted advisors for our prospects and clients, driving the company towards goals of doubling the business. Our team bridges the gaps between the voice of business and voice of customer, gathering first-party insights to fuel and inspire further evolutions of our software platform, thereby enabling the world’s teams to work effortlessly today and on into the future.

We are seeking a driven, entrepreneurial Solutions Engineer to join a newly formed team bringing Command by the company to product development and engineering teams. This is a unique opportunity to be at the ground floor of an emerging go-to-market motion, partnering with a dedicated Account Executive and cross-functional teammates to build repeatable technical plays that will scale across the company's field organization.

You will be an extended part of the product General Manager's team, helping bring customer feedback to the product team and shape how the product, demos, and technical positioning evolve.

You will work with Engineering leaders, product development teams, and cross-functional stakeholders who are looking to modernize how they coordinate work, deflect repetitive requests, and deliver better employee experiences. This role requires strong technical curiosity and customer empathy—you'll lead discovery, technical validation, and solution design while partnering seamlessly with the company's existing Account Executives, Customer Success Managers, and core Solutions Engineers to support both net-new and expansion opportunities.

This role is ideal if you understand the Engineering buyer, thrive in ambiguity, love building things from the ground up, and are energized by the chance to help define a new market motion at the company.

This role is based in our New York City office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

• Partner with the incubation Account Executive to lead technical validation for Engineering and product development opportunities within mid-market and enterprise accounts, from discovery through proof, demo, and close.
• Develop a deep understanding of product development—including sprint planning, delivery estimation, ticket management, bug management, and debugging agent decisions—and map those workflows to Command by the company.
• Translate customer pain points into practical solution designs and compelling business value narratives for Engineering leaders, Engineering managers, and cross-functional stakeholders.
• Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations that position the company within the customer's existing technology landscape.
• Advise on solution architecture, integrations, admin considerations, and deployment approaches so customers can confidently evaluate fit.
• Partner closely with existing the company AEs, CSMs, and core Solutions Engineers to uncover and support expansion opportunities within accounts that already use the company for other teams.
• Build repeatable demo assets, solution patterns, technical collateral, and feedback loops that enable the broader field organization as this motion scales.
• Surface structured customer feedback, objections, and product gaps to Product, Product Marketing, and Sales leadership to inform roadmap and GTM strategy.
• Deliver technical enablement and best practices that help the broader revenue organization have stronger conversations with Engineering buyers.

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
• 3+ years of experience in Solutions Consulting, Sales Engineering, or similar…