Sr Coordinator, LAPartner Relations - Olympic & Paralympic Games

Senior Coordinator, Platinum Access

The Senior Coordinator, Platinum Access is a key role within the On Location Platinum Access & Enterprise Sales teams responsible for supporting the custom program business development and account management for a variety of clients, including corporate buyers, HNWI, sponsors, national federations, licensees, suppliers, donors and other stakeholders of National Olympic Committees (NOCs), International Federations, rights holder affiliates, and host cities/organizing committees.

This role will maximize business development efforts by recommending technology processes and sales enablement tools to drive more efficient CRM, pipeline management, and on-site delivery processes. From time to time, the role will also support the Program Management/Operations team to deliver the contractual program elements. Working across a variety of On Location work streams, including Technology, Data, B2B Sales, Marketing, and Games Services, will be inherent.

• Business Operations
• Business Development
• Account Management
• Program Management

• Assist in the development, documentation, and implementation of specific procedures, systems, and operational efficiencies
• Conduct and/or participate in team and leadership team meetings, as needed
• Provide leadership/feedback on process development/improvement during meetings
• Participate in post‑event review meetings regularly
• Conduct process review/improvement meetings regularly
• Monthly expense and/or event budget reconciliations, as needed
• Drive focus on continuous quality improvement
• Maintain a customer‑first approach by looking at the entire event ecosystem through the lens of the customer journey
• Lead by example, model our core values, and set the pace for the rest of the team while inspiring creativity and innovation
• Extensive collaboration and communication within the team and across work streams

Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. International travel may be required throughout the year, including extended periods of remote work within local offices within host cities. Expected travel may range from 15-20% annually and 1-2 months of continuous travel during rights holder events.

• Bachelor’s Degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience required
• Experience in a management position (minimum of 2+ years), preferably in a B2B role or within the travel and hospitality industry
• Proficiency in Salesforce, Keynote (Apple), Microsoft Office applications (particularly Excel, Outlook, and PowerPoint), and Adobe (particularly InDesign and Photoshop)

• Proven record of building and maintaining client relationships and managing complex corporate accounts
• Experience with B2B, corporate groups, and/or high‑touch guest services, event execution and/or operations
• A hands‑on approach with the ability to execute customized and curated solutions for B2B and/or corporate clients
• Understanding of the entertainment landscape including the business of sports, fashion, culinary, and other cultural verticals
• Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills
• A creative, innovative, and strategic thinker with excellent time‑management, organizational and supervisory skills as well as the ability to thrive in a high‑pressure, deadline‑driven environment
• Balance of creativity / innovation to dream big with the realistic logistical expertise to get things done
• Ability to use resources effectively and efficiently, can perform multiple tasks at once, and arrange information in a useful manner
• Produce accurate work, even when under pressure, and check accuracy of information; thrives in a fast‑paced, deadline‑driven environment
• Ability to set priorities, quickly zero‑in on the “critical few”…