Inside Sales Supervisor | Inside Sales Manager

Job Summary

Supervises the activities of the Market Area's Inside Sales Team and provides a level of experience/expertise in the sale of services to customers resulting in additional revenue. This is a hybrid role with Tuesday, Wednesdays and Thursday in the office while Monday and Friday is work from home. This position has supervisory responsibilities and this includes the direct supervision of 6 full-time employees.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
• Establishes and maintains a high level of customer satisfaction on all sales transactions.
• Communicates with and works with the Market Area Sales Manager to help resolve escalated or unique customer issues.
• Supervises activities of the Inside Sales Department.
• Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.
• Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
• Executes ongoing training that provides both formal training and informal coaching sessions to Inside Sales Representatives.
• Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed.
• Participates in training and coaching the Inside Sales staff.
• Sets up and maintains accurate customer records for all customer interactions, this includes prospect data, contracts, orders and service machine documentation.

• Education
  :
  Bachelor's degree (accredited), or in lieu of degree, High School Diploma or GED and four years of relevant work experience.
• Experience
  :
  Two years of direct business-to-business sales (in addition to education requirements).
• Candidates must be able to: build relationships, communicate with impact, demonstrate professionalism, demonstrate leadership/coaching, make sound decisions, think strategically, produce results, know the business, influence and negotiate, manage work/time, and use ethical practices.
• This is a supervisory position, placement into or advancement to this position is dependent upon individual performance, local market conditions and/or Market Area requirements. This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval.
• Bilingual (French and English) – written and spoken – (For Québec candidates:
  We require a bilingual speaking supervisor because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec).