Senior Customer Success Manager; Remote - MA

What will you do in the role?

We are hiring a Senior Customer Success Manager to lead relationships with enterprise customers across the US and help them realise long-term value from the platform.

This is a strategic, customer-facing role focused on onboarding, adoption, retention, renewals, and expansion across a portfolio of accounts.

The successful candidate will act as a trusted advisor to customers, build strong stakeholder relationships, and work cross‑functionally with Sales, Product, Engineering, and Support to deliver an excellent customer experience.

This role is ideal for someone who is commercially aware, highly organised, and experienced in managing complex SaaS customers through the full post‑sale lifecycle.

• Managing a portfolio of enterprise customer accounts as the main post‑sale contact.
• Leading onboarding and implementation activity to set customers up for success.
• Building success plans tied to customer goals, adoption, and measurable outcomes.
• Running regular customer meetings, business reviews, and value conversations with key stakeholders.
• Monitoring customer health, product usage, and engagement to identify risks and opportunities early.
• Driving renewals and supporting expansion opportunities across existing accounts.
• Acting as the voice of the customer internally and sharing feedback with Product and Engineering.
• Working closely with cross‑functional teams to resolve issues and improve the customer journey.

• At least 5 years’ experience in a relevant customer‑facing role such as Customer Success Manager, Senior Customer Success Manager, Technical Account Manager, Account Manager, or Implementation Manager.
• Experience managing Enterprise SaaS customers.
• A strong track record in onboarding, adoption, retention, and renewal management.
• Excellent stakeholder management skills, including confidence working with senior customer contacts.
• Strong communication skills, both written and verbal.
• A proactive, commercially minded, and customer‑focused approach.

• Experience in construction, infrastructure, project controls, or a related industry.
• Familiarity with Primavera P6 or similar planning tools.
• Experience working with complex workflows, data‑driven platforms, or technical SaaS products.
• Exposure to QBRs, executive reporting, and value‑led account management.

We prioritise grit, positivity, and drive for growth, and encourage you to apply even if your experience doesn’t exactly match this job description.

Massachusetts, Remote

Besides a competitive salary starting at $140,000–$155,000, we are also proud to support you with:

• A team of Noders who are second to none.
• Equity in Nodes & Links - we are all in this together.
• Health insurances & 401K plans.
• Remote work budget to build your perfect set‑up ($500 year 1 + $100 year 2).
• Personal development budget to keep growing ($1,000 per annum).
• Annual workation trip to work and have fun with your teammates.
• Wedding or civil partnership additional leave on us.

Nodes & Links is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.