Key Accounts Specialist - Operations; w​/m​/d

Key Accounts Specialist - Operations

Berlin, Germany

Are you passionate about a job with meaning and a sustainable impact on the environment and want to become part of our fantastic team? Then you're in the right place!

Our mission at Too Good To Go is to inspire and empower people every day to save food from waste. We have a simple solution:
The Too Good To Go app connects supermarkets, bakeries, restaurants, cafes, canteens, and hotels with our users who can pick up surplus food at a discounted price. This way, we ensure that good food ends up on the plate instead of in the trash.

Too Good To Go aims to be a humanly, economically, and socially sustainable company. We have already been certified as a B-Corp company.

As a Key Account Store Operations Specialist, you are the voice of Too Good To Go for our most important key account partners across Germany. You are part of the Key Account Growth Team and ensure that our partnerships at the store level not only exist but also flourish.

In this role, you are a communication professional. Your daily work takes place about 80% on the phone. You love picking up the phone to build relationships, solve problems, and sustainably inspire our partners.

• Relationship Management & Retention:
  You are the direct phone connection to our existing partners. Through proactive calls, you build strong relationships at the store level, recognize needs early, and ensure that partners remain satisfied with Too Good To Go in the long term.
• Growth & Performance Optimization:
  You identify growth potentials and conduct targeted calling actions with existing partners to actively convince them to increase their engagement in a measurable way.
• Interface To The Field Sales Team:
  You support the key account field sales team by preparing and following up on appointments, so that our on-site visits have maximum impact.
• Acquisition Support:
  You assist in the acquisition of new locations by actively picking up the phone and enthusiastically inspiring store managers with our mission.
• Analytics Meets Communication:
  You use tools like Salesforce and Looker to identify weaknesses in performance and solve them directly with partners through targeted consulting.
• Process Optimization:
  Together with our key account managers, you develop strategies on how we can make our phone workflows even more efficient and scalable.
• Administrative Support:
  You document your phone calls meticulously in our systems, ensuring transparency and a smooth workflow in the team.

• Passion For The "Voice":
  You love to talk on the phone for your life. You manage to build trust just through your voice, charm away objections, and motivate people.
• Resilience & Endurance:
  Spending 80% of your time on the phone does not deter you – on the contrary:
  You draw energy from generating impact at a high rate.
• Communication Talent:
  You express yourself precisely and convincingly in German (fluent) and English (good knowledge). You know how to speak the language of market and store managers.
• Organizational Talent:
  You can organize yourself well and know how to set your priorities to achieve the greatest possible impact.
• Structure & Data Affinity:
  You work confidently with Excel/Google Sheets and Salesforce. You don't just phone "blind", but use data as a basis for your calls.
• Growth Mindset:
  You enjoy measurable goals (KPIs) and are motivated to steadily improve your quotas in terms of partner satisfaction and growth.
• Team Spirit:
  You are a team player who likes to work in a team as well as across teams and wants to contribute to the common success.
• Industry Understanding Is A Plus:
  Ideally, you know the operations in the retail food sector and understand how stressful the daily life in a store can be – and how you can still get your voice heard on the phone.

• WORK FLEXIBLY:
• Hybrid Work (2 days home office)
• Flexible working hours
• Company pension scheme and company occupational disability insurance after the probationary period
• Additional days off for significant life events
• CELEBRATE & SOCIALISE:
• Regular events such as summer and winter parties
• TGTG vouchers worth 50 euros
• Our shareback…