Amazon Account CARE Specialist

At Seaman Corporation, every associate is instrumental to our success. Become a part of our growing team!

At Seaman Corporation, we are dedicated to creating and supplying quality, high-performance fabrics that protect our planet, our people, and our customers. From humble beginnings in 1949 to a multi-million-dollar organization, this family-owned business has grown to be a leading manufacturer in highly durable coated fabrics, supplying products to customers around the globe.

Every Seaman Corporation associate plays a valuable role in our company’s continuous growth. We believe by investing in the right people and resources, we can drive sustainable growth across the entire business.

Seaman Corporation products are composed of proprietary knitted or woven base fabrics and coating formulas to produce high performance roofing systems, geomembrane liners, truck tarps, architectural structures, and much more. We work exclusively with authorized fabricators, designers, consultants, engineers, and installers for quality solutions start to finish.

• Company performance bonus in addition to base salary
• Flexible work opportunities including flex schedules and remote work from home up to two days per week (if applicable to role)
• Professional development opportunities including tuition reimbursement, course training, and networking
• A competitive benefits package including medical, dental, vision, 401(k) with company match, paid time off (PTO), volunteer time off (VTO), and paid holidays
• Fun and engaging activities including department outings, holiday parties, and our annual company-wide dinner

Seaman Corporation is seeking an Amazon Account CARE Specialist to join our Operations team! This position will report to the Program Manager – Strategic Accounts in Wooster.

This position will be responsible for Amazon accounts and will demonstrate a commitment to customer retention through superior customer service. This role will be responsible for the entire order management process including managing the Amazon account order book, order balance sheet, and inventory data; serves as the main point of contact for all customer services issues and acts as the liaison to the sales operation leadership;

responds to customer’s inquiries or complaints regarding Seaman Corporation’s products or services and determines best methods to resolve complex customer service problems to ensure customer satisfaction and adherence to organizational policies; works collaboratively with suppliers, production, sales, customer experience, and procurement to anticipate, fulfill and exceed customer expectations and order needs; takes ownership of customer service function and order management process;

exercises good judgement and sound decision-making to ensure customers’ total satisfaction.

• Manages a portfolio of key accounts with sales orders and order management; ensures accuracy and on-time delivery is achieved
• Assists the greater Amazon Account Management team with project support as needed
• Oversees order management for designated customers; anticipates customer needs and proactively orders needed material/supplies
• Coordinates and monitors the logistical elements required with scheduling of customer orders and job site deliveries
• Monitors status of all open orders to ensure timely delivery and provides customer service regarding order status and logistics issues
• Proficient in customer experience – develop the ability to understand our products, the needs of the commercial roofing market, and have the ability to fix problems as they arise.
• Proactively communicates any changes in delivery dates or other changes to the customer and the Regional Sales Rep; works with internal and external Seaman Corp team to provide superior service to customer base
• Works collaboratively across the organization and liaises with Amazon Account Management Team, production, sales, operations, customer experience, and procurement and communicates with them regularly
• Answers phone and electronic inquiries from Customers and Regional Sales Managers/Reps
• Processes purchase orders from customers…