Sales and Customer Service Consultant - West Coast US Remote

Sales and Customer Service Consultant
- West Coast US or Canada
- Remote
About you

You have a love for travel, the great outdoors, and a keen sense of adventure. You are positive and proactive and want to work for a purpose-driven business. Ideally you will live on the West Coast of North America or Canada.

About the role

We are looking for an experienced and skilled person who will thrive on building rapport and selling great adventures to our customers. If you are passionate about sustainability and can bring exceptional sales techniques to the role while ensuring our expeditioners have an unforgettable experience, this could be the right fit.

The role of Sales and Customer Service Consultant is responsible for handling inbound sales inquiries via phone calls and emails from both travel agents and consumers, understanding their requirements, providing tailored recommendations, and successfully concluding sales transactions, all while fostering long-term relationships. Excellent relationship building and customer service skills, strong communication, and the ability to thrive in a fast-paced environment will help you succeed.

These are some qualities that you will possess

3 years’ travel sales and customer service experience preferably within a contact centre environment.

Relevant tertiary qualifications, for example tourism, sales or hospitality.

Ability to quickly learn and maintain current knowledge of Aurora Expeditions products and services.

Demonstrated knowledge of Microsoft Office applications, CRM software (Salesforce preferred), and experience with travel reservations systems is desirable.

What’s on offer:

Aurora Expeditions is a leader in adventure travel, committed to delivering life-changing experiences in the world’s most remote destinations.

Working for a purpose-driven, B Corp certified Global Business.

Wellbeing policies including volunteering leave and fitness reimbursements.

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