Bilingual Service and Implementation Coordinator

Bilingual Service and Implementation Coordinator (Mental Health)

Hours:

Monday–Friday (Rotating shifts between 10:00am, 11:00am and 12:00pm start EST; occasional Saturdays - 1 per month)

Job Summary  The Service and Implementation Coordinator supports a virtual mental health program by assisting clinicians and partner agencies, supporting service delivery, and helping ensure smooth program operations across Ontario.
Remote position – Work from home
100% company-paid Benefits plan (after 3 months)
Supportive team environment

Key Responsibilities   Support clinicians on the platform, ensuring adherence to program policies, workflows, and service standards
Provide ongoing clinician support, including onboarding, training coordination, and responding to inquiries
Support relationships and communication with partner agencies, including coordination of recurring meetings
Assist with program operations, documentation updates, and service delivery support
Collaborate with the Program Manager to address program, clinician, and platform needs
Track key program information and elevate risks or issues as required
Support cross-team collaboration, meetings, and stakeholder communications
Assist with preparation of reports, briefing materials, and ministry-related documentation
Qualifications   Fluently bilingual in English and French (written and spoken)
Degree in a mental health–related field
3+ years of experience in child and youth mental health or community mental health
Experience working with multidisciplinary teams and diverse communities

Experience with brief or virtual counselling models
Training in evidence-based therapy and conflict resolution
AI-enabled tools may be used to sort applications based on job-related criteria. All AI-generated results are vetted by our team, and the decision of which candidates move forward is always made by a human.

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