Remote Associate Account Manager - Existing Accounts

Associate Account Manager – Existing Accounts

Location: Brazil Work Arrangement: Remote-Brazil Contract Type: CLT

Hyland is looking for a driven and detail-oriented Associate Account Manager to support existing customer accounts with a strong focus on sales operations and day-to-day commercial support. This is a non-quota carrying role, ideal for someone earlier in their career who is operationally strong and eager to grow within Sales or Sales Operations. If you are organized, collaborative, and passionate about delivering an exceptional customer experience, we’d love to hear from you.

• Support existing customer accounts throughout the sales process, partnering closely with Sales and Sales Operations to ensure seamless execution.
• Assist with deal execution, including pricing, quoting, approvals, and coordination with Deal Desk and Legal.
• Respond to non-technical customer inquiries related to pricing, contracts, renewals, and billing; participate in client follow-up calls and occasional customer-facing projects (approximately 30% client interaction).
• Maintain accurate account and opportunity information in the CRM; develop and communicate accurate sales forecasting on a real-time basis.
• Collaborate cross-functionally to ensure smooth sales processes and a strong customer experience; support team members on accounts designated as strategic by Sales Management.
• Grow knowledge of the company's software solutions and best practice sales and account management methodologies; regularly contribute ideas to improve account management processes.

• 2–3 years of experience in sales, sales support, sales operations, account coordination, or a related commercial role.
• Very strong English communication skills
  , with a clear, confident, and professional style; able to communicate assertively when needed; demonstrated ability to build rapport and collaborate effectively across teams.
• Strong analytical and numerical skills
  ;
  Excel experience is key to success in this role.
• Highly organized, detail-oriented
  , and able to manage multiple priorities with minimal oversight; self-motivated and comfortable working in a fast-paced, operational environment.
• Growth mindset and interest in developing within a commercial or sales operations career path; travel up to 5–10% as needed.

• Experience with quoting or pricing tools
  ; familiarity with CRM platforms for managing account and opportunity data accurately and efficiently.
• Experience supporting strategic accounts in a commercial or sales operations environment, with a customer‑first approach.
• Ability to develop and communicate accurate sales forecasts in a real‑time, dynamic environment with multiple stakeholders.
• Familiarity with deal desk processes
  , contract management, and cross‑functional collaboration with Legal and Finance teams.
• Demonstrated interest in market trends and best practices within sales, account management, and commercial operations.

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.