Customer Service - National Customer Engagement Team

Company Description

Rexel Electrical Supplies, a part of Rexel Australia is a worldwide expert in distributing electric and energy‑efficient products and services. We provide smart electrical solutions in over 1,900 branches across 21 countries worldwide that improve the comfort, safety and security of our customers’ homes, businesses, and industries.

Are you a customer-focused professional who thrives in a fast-paced environment, loves building relationships, and knows how to get things done? Rexel Australia is looking for a driven Customer Care Officer to join our high-performing National Customer Engagement Team, based out of our Moorabbin office.

This isn't your average customer service role. You'll be managing a portfolio of large, multimillion‑dollar national accounts, working as a true partner to our clients — solving problems, growing relationships, and delivering an exceptional experience every time.

• Managing and nurturing a portfolio of key national accounts, acting as the primary point of contact
• Juggling multiple clients and priorities simultaneously — no two days look the same
• Driving warm sales conversations to grow existing accounts and identify new opportunities
• Coordinating orders, quotes, deliveries, and queries with speed and accuracy
• Collaborating with internal teams including branch networks and national key account managers
• Maintaining accurate records and reporting using tools including Excel, PowerPoint, and PRONTO (desirable)
• Thinking creatively to solve client challenges and continuously improve the customer experience

• Proven experience in customer service, account management, or internal sales
• Background in electrical wholesale, trade supplies, or facilities management highly regarded
• Confidence in warm sales — you know how to have a commercial conversation without being pushy
• Strong multitasking and organisational skills — you can manage competing priorities with ease
• Solid administrative capabilities, including intermediate to advanced Excel and Power Point
• Experience with PRONTO ERP system (desirable, not essential)
• An agile mindset — you adapt quickly, pivot when needed, and think outside the box
• A collaborative, team‑first attitude with a genuine passion for customer outcomes

We promise to provide a fun and safe environment to develop your career; help make a difference through charities we support and sustainability initiatives; and offer bonuses and rewards based on great performance.

• Hybrid working — flexibility to work from home and our Moorabbin office
• Real career development through Skill Up learning platform, mentoring programs and internal growth pathways
• Global business
• We are passionate about being a genuinely diverse and inclusive business.
• Paid parental leave
• We are proud of our “Women in Rexel” program.
• Chance of global mobility if desired, with more than 1,900 branches across 21 countries.
• We have a ‘top of the range’ rewards and discounts platform called KUDO$
• Wellbeing support program and birthday leave!
• Committed to making a sustainable future possible

If you're passionate about delivering exceptional customer experiences and want to be part of a team that looks after some of Australia's biggest clients — we'd love to hear from you.

Rexel Australia is committed to creating a diverse and inclusive workplace. We encourage applications from all backgrounds.