Regional Account Manager Medical Stop Loss

Job Classification:
Sales – Sales Group Insurance is an operating unit within the U.S. Businesses Division that primarily focuses on creating, distributing, and administering a complex range of life and disability insurance products for many top Fortune 500 companies. Prudential’s Group Insurance (GI) Distribution organization delivers benefit services and solutions needed to fulfill our purpose of making lives better by solving the financial challenges of our changing world.

The group is comprised of early talent, experienced, and executive teams with a keen focus on customer and marketplace centricity. Prudential’s Group Insurance (GI) is seeking a Regional Account Manager for the Medical Stop Loss Distribution team to provide sales-cycle and administrative support to assigned to one or multiple Regional Sales Directors, MSL. The Regional Account Managers are required to command a comprehensive knowledge of the MSL prospect and customer base, RFP pipeline, producer relationships, key contacts, products offered, and must develop a proficiency with relevant Prudential systems and software.

The Regional Account Manager will be a key member of the regional MSL Distribution team working closely with the Regional Sales Director, MSL.

• Support and manage the RFP pipeline for the Medical Stop Loss business for both new sales and renewal opportunities, collecting the necessary data required to develop a comprehensive proposal in a timely manner.
• Provide administrative sales support and serve as a liaison for sales personnel, customers, producers, and home office contacts.
• Partner with the GI Sales Executives, Account Executives, or Account Managers to manage Request for Proposal (RFP) process including monitoring of RFP inboxes, entering data into internal sales systems, ensuring internal partners adhere to RFP timeline, review responses for completion and distribute proposal responses, and interfacing with brokers on behalf of the Regional Sales Director, MSL and GI sales team.
• Office management activities including organizing and upkeep of the office, as well as other office duties which include ensuring shared office equipment and supplies are available and in working order.
• Serve as a resource for new hires and assist with new hire on-boarding for MSL distribution team.
• Participate in team meetings/trainings and serve as a backup for other team members when required.
• Document and maintain relevant sales and customer record systems to meet compliance requirements.
• Support customer activities including finalist meetings, enrollment, and benefit fair preparation; ordering brochures and giveaways.
• Work on special projects throughout the year.

• Coordinating Marketing, Sales, and Support service for assigned accounts.
• Possessing an understanding of your assigned customers’ requirements and initiating actions that maintain high levels of customer satisfaction.
• Proactively partnering with internal contacts to facilitate timely resolution of issues or problems presented by customers and/or brokers.
• Presenting products, services, and plan design information to meet customer needs.
• Addressing customer questions and concerns regarding any aspect of our product offering.

• 2-3 years of Stop Loss product and/or account management experience.
• Strong customer service experience and managing deadlines.
• Medical Stop Loss industry, sales administration, broker relations, customer service, RFP pipeline management or equivalent experience.
• Knowledge and understanding of customer service and relationship management concepts preferred.
• A detail‑orientated individual with strong analytic, organization and time management skills.
• Excellent communication and presentation skills.
• Must be customer focused and resolution oriented.
• Demonstrated success in servicing multiple small to medium financial/insurance accounts.
• Three (3) plus years of relevant experience.
• Self‑motivated with the ability to work independently and provide timely results.
• The ability to develop and grow relationships, while maintaining targeted retention rates.
• Proven ability to successfully partner with consultants, brokerage…