SaaS Account & Lead; German​/English

Account Manager

The Account Manager is equal parts relationship management, sales, and client satisfaction. You will be responsible for owning a portfolio of accounts, executing renewals contracts, and upsell opportunities. This role will manage an assigned set of customers with a focus on maintaining and growing renewal rates and establishing relationships with a focus on retention and identification of upsell and expansion opportunities.

You will work with the Customer Success teams to identify growth opportunities and provide insights that improve future outcomes. You not only ensure our customers are set up for success, but also maximize the total revenue.

• Own the renewals process and collaborate with internal resources to develop comprehensive 'win' strategies for renewals.
• Develop and execute negotiation strategies for medium and large account renewals that maximize contract value while protecting and enhancing customer trust.
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
• Develop innovative ways to retain escalated clients and provide them with viable renewal options, including but not limited to negotiating pricing and or contract duration.
• Identify cross-sell/up-sell opportunities and bring them to fruition.
• Responsible for creation of renewal order forms and proposals.
• Leverage Salesforce, Planhat & Clari to maintain an accurate pipeline and forecast.

• Experience in sales, account management, or account expansion.
• Native German and fluent in English.
• A minimum of 3+ years of relevant SaaS work experience.
• Strong business acumen and ability to analyze data to address customer situations.
• Excellent communication/presentation skills and ability to build relationships.
• Organizational and time-management skills.
• Self‑starter, eager to learn, and not afraid to seek out the expertise of others to adapt and perfect your work. Flexibility to work independently and within a team environment.
• Knowledge of market research and negotiating principles.

• Experience in a high-growth company.
• Bachelor’s degree in Economics, Marketing, or a similar field.

• Hybrid work model – 2 to 3 days at the office.
• 25 days of annual leave.
• Pension scheme plan with 3 options to choose from.
• After works, team celebrations & seasonal parties.
• Equipment for remote work.

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.