Customer Value Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Value Manager based in United States.

This role sits at the intersection of customer success, product adoption, and supply chain performance, ensuring that clients fully realize measurable value from advanced supply chain planning software. You will act as a trusted advisor to enterprise customers, guiding them through onboarding, adoption, and long-term optimization of the platform. The position is highly consultative, blending relationship management with data‑driven performance tracking and strategic account growth.

You will regularly engage with stakeholders to understand business goals, translate them into product outcomes, and ensure ongoing alignment between customer needs and platform capabilities. This role also plays a key part in retention, renewals, and expansion by identifying risks and uncovering growth opportunities. You will collaborate closely with product, engineering, and support teams to ensure customers achieve strong operational outcomes.

The environment is fast‑paced, analytical, and deeply customer‑centric.

• Build and maintain strong, long‑term relationships with customers by understanding their supply chain challenges, goals, and success criteria.
• Lead onboarding and implementation efforts in collaboration with professional services teams, ensuring smooth deployment and adoption of the platform.
• Conduct regular business reviews (QBRs) to evaluate performance, track value realization, and align on next steps for continued success.
• Monitor customer health using qualitative and quantitative metrics to identify risks, improve adoption, and drive retention.
• Identify expansion opportunities, including upsells and cross‑sells, while managing renewals and reducing churn risk.
• Act as the voice of the customer by gathering feedback and collaborating with product and engineering teams on roadmap improvements.
• Coordinate issue resolution with technical teams to ensure timely support and minimal disruption to customer operations.
• Develop dashboards and reports that demonstrate product usage, engagement, and measurable business outcomes.

• Bachelor’s degree or equivalent experience in Business, Supply Chain Management, Marketing, or a related field.
• At least 3+ years of experience in Customer Success, Account Management, or similar client‑facing roles.
• Strong understanding of supply chain processes, including demand forecasting, inventory management, and replenishment planning.
• Proven ability to drive customer retention, adoption, and satisfaction in a SaaS or enterprise software environment.
• Excellent communication and stakeholder management skills, with the ability to engage at both operational and executive levels.
• Experience with CRM platforms such as Salesforce or Hub Spot, along with comfort using analytics and reporting tools.
• Strong problem‑solving mindset, combined with empathy, collaboration, and adaptability in fast‑paced environments.

• Competitive compensation aligned with experience and industry standards.
• Fully remote work arrangement with flexibility across locations.
• Opportunity to work with enterprise customers in complex, high‑impact supply chain environments.
• Career growth within customer success, account strategy, and value management functions.
• Exposure to advanced supply chain planning technology and data‑driven decision‑making tools.
• Collaborative, cross‑functional environment with product, engineering, and customer‑facing teams.
• Comprehensive benefits package including healthcare and standard employee support programs.