Direct Response Representative

Be the one building AI‑powered experiences where they matter most.

Drive early‑stage revenue growth by converting high‑intent inbound demand into qualified opportunities while shaping how organizations evaluate modern customer experience technology. This role plays a critical part in engaging French‑speaking prospects, ensuring high‑quality interactions that build trust and accelerate decision‑making. You will own the strategic qualification of inbound leads, particularly across French‑speaking markets, identify growth opportunities within target accounts, partner closely with sales and marketing to improve conversion rates and structure the early stages of the sales cycle.

This position provides direct exposure to international sales initiatives and builds a strong foundation for future direct sales roles.

• Convert inbound leads, including French‑speaking prospects, into qualified opportunities to accelerate pipeline growth
• Conduct consultative conversations in both French and English to uncover business needs and decision drivers
• Align customer needs with Genesys Cloud capabilities to drive measurable value
• Deliver impactful demonstrations tailored to both French‑speaking and English‑speaking audiences
• Partner with sales teams to ensure seamless opportunity handoff and maintain pipeline momentum
• Expand engagement within target accounts by building relationships with international stakeholders
• Track and optimize key performance metrics, including conversion rates and responsiveness
• Maintain consistent follow‑up to accelerate deal progression and deepen customer relationships

• Professional fluency in both French and English, written and spoken, with the ability to lead complex business conversations in both languages
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent experience including military service
• Strong communication skills with the ability to engage international professional audiences
• Proficiency with digital tools, CRM systems, and sales enablement platforms
• Ability to manage multiple priorities, meet deadlines, and maintain attention to detail
• Demonstrated ability to collaborate effectively within cross‑functional teams
• Intellectual curiosity and willingness to learn new technologies and sales methodologies
• Strong organizational and time management skills
• Interest in building a long‑term career in sales

• Internship or early experience in sales, customer service, or lead generation, ideally in a bilingual environment
• Exposure to French‑speaking markets or international customers
• Familiarity with SaaS solutions, cloud platforms, or customer experience technologies
• Experience with CRM systems such as Salesforce or similar tools
• Demonstrated ability to meet or exceed performance goals in academic or professional settings

Market‑competitive salary with an anticipated base compensation range of $44,200.00 – $77,800.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. The role may also be eligible for commission or performance‑based bonus opportunities.

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, please contact us at reasonab You can expect a response within 24–48 hours.

Genesys is an equal‑opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.