Manager, Solutions Consultant - Business Cards & Payments; Remote Eligible

Manager, Solutions Consultant – Business Cards & Payments (Remote Eligible)

Capital One’s Business Cards & Payments (BC&P) is seeking a Manager-level Solutions Consultant (SC) to join our Field Optimization team. SCs are trusted advisors who partner with Relationship Managers and the broader field to win and grow business. You translate customer workflows into clear solution designs, lead discovery and demos, de‑risk technical fit, and create the scaled assets and enablement that help the field sell with confidence.

You are the bridge between prospects/customers, Sales, Product, and Implementation—owning clarity in the pre‑sale and continuity into post‑sale so customers are set up to succeed.

• Lead discovery and solution design by conducting persona‑aligned discovery, documenting current and target workflows, and mapping requirements. Propose appropriately‑sized solution approaches, considering integration, data flows, approvals, and change management.
• Deliver persuasive demos & proof points:
  Build and deliver tailored walkthroughs that speak to stakeholder outcomes (finance, operations, IT, and executive audiences).
• Translate customer requirements into actionable solutions:
  Verify compatibility with current workflows, and collaborate with internal teams for advanced technical guidance.
• Own the bridge between pre‑ and post‑sale:
  Guide customers from initial discovery through implementation, ensuring a smooth transition from sales to onboarding and early success.
• Field enablement:
  Partner with assigned Local Market Leader teams to drive engagement and confidence through ongoing training, support, and sharing of best practices.
• Manage and prioritize incoming requests through Salesforce Cases. Keep partners informed of status updates, next steps, and resolution outcomes.
• Cross‑functional partnering:
  Act as the link between Sales and Product, translating new releases, features, and updates into clear benefits for the field and customers.
• Measure what matters:
  Track and share key metrics like demo‑to‑close conversion rates, pipeline influence, case volume, and satisfaction scores to demonstrate impact and identify opportunities to improve field performance.

Travel: 10–20% domestic travel for key customer meetings, trainings, or field events.
Capital One is open to hiring a Remote Employee for this opportunity.

• Executive‑Ready Communicator: Excellent written/verbal skills; able to distill complexity for C‑suite while going deep with finance, ops, and IT. You listen first and tailor the story to the audience.
• Process & Systems Thinker: Comfortable turning messy workflows into clear diagrams, requirements, and implementation notes.
• Solution Storyteller: Connect business outcomes to solution capabilities, quantify impact, and handle objections with credibility.
• Organized & Dependable: Meticulous with documentation, CRM hygiene, next steps, and follow‑through.
• Team‑first Collaborator: You elevate partners, share context, and help others win.
• Curious & Adaptable: Thrive amid changing priorities and evolving offerings; you learn quickly and keep the field current.

• At least 3 years of experience in client‑facing sales or consulting role in the payments industry.
• At least 1 year of experience working with or translating business accounts payable processes into automated solutions.

• Bachelor's Degree or equivalent military experience.
• 5+ years of experience in client‑facing sales or consulting role in the payments industry.
• 3+ years experience working with various accounting and ERP systems such as Quick Books, Sage, Net Suite, etc.
• 2+ years of experience in Accounting or IT based consulting.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.