Customer Success Manager - Youth, Club & High School

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

We’re looking for a Customer Success Manager to join our growing team. In this role, you will be the primary strategic partner for your customers, acting as a consultant who aligns Hudl’s technology with their athletic and operational goals. Your mission is to command your territory by securing industry‑leading retention, igniting deep product engagement, and driving the rapid adoption of our core technology across every account.

You will be the bridge between initial sales and long‑term expansion. You’ll partner with Account Executives (AEs) to ensure a seamless transition and successful onboarding for new accounts, while collaborating with Account Managers (AMs) to maintain a pulse on customer health. By becoming an expert on your customers’ needs, you’ll be the engine that identifies expansion opportunities and fuels revenue growth across your territory.

This role has the opportunity to be placed into one of our three Competitive markets:
High School, Club, or Fan.

• Executing High‑Impact Onboarding: architect the first customer experience with Hudl, ensuring new accounts hit the ground running and see immediate value.
• Maximizing Territory Impact: drive deep product adoption across the territory, ensuring every customer fully integrates Hudl into their daily workflow.
• Driving Strategic Engagement: conduct reviews and strategy sessions with Coaches and Directors to provide education and a roadmap for program goals, securing strong renewals.
• Championing the Hudl Ecosystem: act as a product evangelist, communicating the value of the full Hudl suite and turning functional users into power users.
• Mastering the Metrics: use data to keep engagement high, churn low, and expansion revenue growing, proactively identifying at‑risk accounts.

This role requires 3 days in the office each week, so we’re only considering candidates who live within commuting distance of our Lincoln, Nebraska headquarters.

• Relentless Advocate: passion for user experience, willing to tackle tough conversations and turn dissatisfied users into partners.
• Command Communicator: clear communication in demos and renewals, translating technical value to stakeholders and decision‑makers.
• Commercial & Data Acumen: understanding of the sales funnel, spotting expansion signals, and comfortable with health scores and metrics.
• Technology Savvy: quick grasp of product market fit, comfortable using Salesforce, Salesloft, and related tools.
• Master of Prioritization: balance a heavy load from onboarding to program reviews without dropping the ball.

• Innovator: always searching for better ways to improve processes and customer solutions.
• Sports Industry
  
  Experience:
  
  familiar with coaching, athletics, or administration and the unique pressures of the season.
• SaaS Background: client‑facing experience in a tech company, understanding subscription renewals and churn.
• Familiarity with the Hudl Suite: former user who can speak the language of power users from day one.

• Champion work‑life harmony with flexible vacation time, company‑wide holidays, meeting‑free days, and remote work options.
• Guarantee autonomy in an open, honest culture where you own your work and drive new ideas.
• Encourage career growth through professional development resources and opportunities.
• Provide an environment to…