Online Sales Specialist

About the Organization Mettle Ops is a woman-owned business experienced in defense program management, federal acquisitions, business development, engineering, analysis, reporting, and risk management with the mission of helping soldiers survive on the battlefield. Through transparency and grit, Mettle Ops delivers multidisciplinary, comprehensive Department of Defense engineering solutions to government and industry partners on a national scale with a mission to build business based on a philosophy of hard work and dedication.

Mettle Ops believes they have a high obligation to the warfighter, their home state of Michigan, their customers, their employees, their faith, and their place on this earth. Mettle Ops is inspired by courage and tenacity and so-named Mettle Ops.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

The Online Sales Specialist (Contractor) is responsible for driving online sales through digital channels by managing product listings, supporting customer inquiries, and optimizing the online buying experience. This role focuses on converting digital interest into revenue through effective listing management, responsiveness, and performance optimization. The position supports e‑commerce growth while partnering with internal teams to ensure accuracy, availability, and strong customer engagement.

This position operates in a professional, in‑office environment with regular collaboration across sales, operations, and marketing teams. While the role is contract‑based, the position works onsite during scheduled hours to support online sales activity, coordination, and responsiveness.

• Manage and maintain online product and service listings across digital sales platforms
• Respond to customer inquiries, quotes, and messages in a timely and professional manner
• Support order processing, fulfillment coordination, and customer follow‑up
• Identify opportunities to convert inquiries into completed sales

• Optimize product listings for clarity, accuracy, and conversion
• Support pricing updates, promotions, and availability changes
• Track online sales performance and identify trends or improvement opportunities

• Ensure a positive and professional customer experience throughout the online sales process
• Address basic customer issues and escape as needed
• Support repeat business through strong communication and follow‑through

• Coordinate with internal teams to ensure product accuracy, inventory alignment, and delivery expectations
• Provide regular updates on online sales activity, performance, and customer feedback

• Prior experience in online sales, e‑commerce, or digital customer support
• Familiarity with online marketplaces, e‑commerce platforms, or direct‑to‑consumer sales preferred
• Experience supporting technical or B2B products is a plus

• Strong written communication and customer service skills
• Detail‑oriented with strong organizational and follow‑up abilities
• Ability to work independently and manage time effectively
• Comfortable working with digital tools, CRM systems, and online platforms
• Sales‑oriented mindset with a focus on conversion and customer satisfaction

• Contract role (1099)
• Onsite, in‑office position
• Compensation structure based on scope, performance, or agreed terms

Full‑Time/Part‑Time Independent Contractor

This position is currently accepting applications.