Franchise Account Executive - Remote EST; North Carolina

About the Role

We are seeking a Franchise Account Executive with experience in sales and account management. The role focuses on creating the best possible customer experience while growing the business, coordinating with internal operations teams and partnering with outside sales to ensure customers succeed.

• Align internal and external stakeholders, ensuring commitment to objectives and successful outcomes.
• Serve as a central point of contact between internal and external resources, fostering shared understanding and collaboration to provide product expertise and technical support to customers.
• Monitor and measure performance and sales for assigned territories, intervening and resolving issues that impact performance and customer satisfaction whenever possible.
• Listen and understand stakeholders’ business objectives, forecasts, and performance metrics, and align technology and processes to meet their needs and grow collective businesses.
• Work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with stakeholders.
• Provide education and support to external stakeholders, including customers and business partners, on program features and enhancements.
• Coach customers on best practices, empowering them to thrive within the marketplace through personalized guidance and support.

• 3‑5 years of related sales and/or account management experience.
• Strong understanding of online technologies and proficiency in Google Suite offerings.
• Proven track record as a proactive problem‑solver, taking ownership of issues from beginning to end.
• Excellent oral and written communication skills, with a focus on customer service.
• Strong organizational, time‑management, and prioritization skills – capable of handling multiple demands at any given time.
• Ability and willingness to travel to or within assigned region, roughly 15% of the time every other month.

• Experience with Salesforce.
• Bachelor’s Degree.
• Experience with DOMO or other data analysis tools.
• Residence within the assigned territory.

• Competitive pay.
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US).
• Instantly vested 401K (US) or RRSP (Canada) with company match.
• Paid vacation, personal, and sick time.
• Paid maternity and paternity leave (US).
• Employer‑paid short‑term disability, long‑term disability, life insurance, and AD&D (US).
• Robust Employee Assistance Program.
• Employer‑paid Leap into Service Day to volunteer.
• Tuition reimbursement for eligible programs.
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.
• Company culture of internal promotions, diverse career paths, and meaningful advancement.

Annual salary range: $60,000.00 – $60,000.00 (depending on experience, skill set, qualifications, and other relevant factors).

Target bonus range: $2,500.00 – $30,000.00 USD annually.

California Residents:  for how we collect personal information in the application process. Also,  for how we adhere to the California Fair Chance Act.

Canadian Residents:  for how we adhere to provincial Human Rights Codes and any accessibility and/or disability legislation.

OPENLANE is an equal opportunity employer and a drug‑free workplace.