Key Account Manager; French speaking

Our Account Management Team – Key Account Manager

As a Key Account Manager, you will:

• Handle a portfolio of strategic accounts and flagship companies
• Build and maintain strong customer relationships with key stakeholders and display a customer‑centric approach to identify the main needs and allow our clients to achieve their goals through Alan
• Proactively identify potential signals of dissatisfaction and implement solutions to answer them
• Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins
• Analyze and present consumption reports to customers through business reviews – identify and execute out‑of‑the‑box initiatives to engage our existing customers
• Be in charge of cross‑selling/upselling our portfolio to answer customer needs and pain points – renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability
• Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams
• Support new customer acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams

You’ll be a great fit for this role if you have:

• At least 5 years of experience in a customer‑facing role
• Excellent track record of over‑performance
• Experience working with companies of more than 150 employees
• Fluency in French and English (Dutch fluency is also a plus)
• Strong negotiation and positive lobbying skills, with the ability to build long‑term relationships based on trust and transparency
• Excellent analytical and problem‑solving skills, with the ability to create data‑based reports
• Great active listening skills and exceptional follow‑up abilities
• Growth mindset with a strong interest in the healthcare sector and willingness to develop an in‑depth market understanding
• Nice to have: previous experience in Insurance or any industry linked to benefits

• Fair rewards – generous equity packages complement base salary
• Flexible Office – amazing office space at HQ in Paris, sponsored co‑working hubs in Ghent, Brussels or Antwerp or a full‑remote experience with home office equipment sponsorship; you can choose where you are happiest
• All the tools you need – top‑of‑the‑range equipment:
  Mac Book Pro, keyboard, laptop stand, monitor, and Bose noise‑canceling headphones
• Flexible vacation policy and flexible working hours – organize your time as you wish
• Delightful healthcare insurance – extremely comprehensive health insurance, 100% of the contribution covered by Alan for you and your family
• Transport – you can use your own inspiration based on the Green mobility budget (for Senior level Alaners)
• Learning & Training opportunities – a highly flexible training policy, free books and budget to attend and speak at conferences if the opportunity arises
• Personal growth through coaching – every Alaner is paired with a dedicated coach from day one, helping maximize their impact, nurture engagement, and navigate Alan’s values to develop their full potential
• Parental leave – extended parental leave for all new parents

If you identify yourself as a woman: research shows women often apply only when meeting 100% of requirements. Remember, this is just a guide, not a checklist.