Regional Account Specialist - Infusion

Overview

Using a balance of account management and direct telephone outreach, the primary responsibility of the Regional Account Manager (inside sales) position is to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Amerita products and services. The role acts as a single point of contact, assisting the prescriber in evaluating referrals and performing care coordination to ensure service level requirements are met.

This responsibility is typically carried out in coordination with a mirrored outside sales representative. Targeted customers include physicians, NPs, PAs, nursing staff, office managers, administrative staff, and pharmacy staff within prescriber office settings.

Applicants should reside in, or be commutable to Totowa, NJ. Monday – Friday, remote work.

• Medical, Dental & Vision Benefits plus HSA & FSA Savings Accounts
• Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance
• 401(k) Retirement Plan
• Company‑paid Life and AD&D Insurance, Short‑Term and Long‑Term Disability
• Employee Discounts
• Tuition Reimbursement
• Paid Time Off & Holidays

• Seek opportunities for prescriber experience process improvement and collaborate with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals.
• Achieve designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads.
• Identify, rank, prospect, and develop key specialty practices and business relationships in neurology, immunology, and GI accounts within the targeted regional territory.
• Assist with sales escalations and communicate routinely with field sales representative partners about details impacting prescriber or patient experience.
• Support education and delivery of key messages and product presentations within initiatives (e.g., Selling our Success communication, drug launches, Medicare changes) designed to ensure territory meets performance requirements.
• Forward calls regarding clinical information and questions (e.g., dosing directions, adverse events, counseling) to Staff Pharmacists.
• Document and meticulously make notations in each patient’s profile and/or CRM regarding every update and aspect of a customer’s/physician’s care or needs.
• Use discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative staff.
• Obtain and manage prescriber communication preferences.
• Nurture and manage prescriber relationships to improve loyalty and retention.
• Utilize RAMConnect Tool to ensure all account prescriptions are processed quickly and efficiently throughout the workflow process.
• Assist operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication.
• Ensure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable.
• Work collaboratively with sales to achieve monthly, quarterly, and annual sales goals.
• Supervisory Responsibility:
  No.

• Associate degree or equivalent program from a two‑year college or technical school, or certificate program in pharmacy and/or healthcare.
• Bachelor’s Degree desired.
• 2+ years’ healthcare or customer service experience preferred; familiarity with specialty providers, clinic, and hospital communities desired.
• Team player willing to accept and promote organizational goals and function with minimal supervision.
• Ability to respond to common inquiries or complaints from customers, employees, or senior management.
• Self‑motivated and results‑driven.
• Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative, and office skills.
• Maintain HIPAA patient confidentiality.
• Familiarity with general pharmacy terminology, brand, and generic names of medications preferred.
• Understanding of drug reimbursement, Managed Care Medical Specialty, and PBM drug benefits.
• Exceptional probing and consultative communication skills.
• Proficient in data entry, verbal skills, computer skills, and the ability to learn the department’s software system including CRM.
• Percentage of Travel: 0–25%.

To perform this role will require frequently sitting, and typing on a keyboard with fingers, and occasionally standing, walking, bending, reaching, climbing (stairs/ladders), kneeling, crouching, and stooping. The physical requirements will be the ability to push/pull and lift/carry 1–10 lbs.

Amerita, an affiliate of Bright Spring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital.

USD $65,000.00 – $76,000.00 / Year