Member Sales - Sales Support Associate

Starting Pay $43,000 to $49,000/yr, depending on experience. We do not pay commissions. This is the annual rate of pay.

Headquarters is located in Leavenworth, KS. Additional Satellite office on Fort Leavenworth available, contingent upon training and performance.

This position may be eligible for 50% telecommuting after the training period and with satisfactory job performance.

Are you an outgoing individual who learns quickly and is looking to join a team atmosphere? We're looking for you! As our insurance industry-leading company continues to expand, we need an enthusiastic multi-tasker who is looking for room to grow in our generation.

As a member of the New Member Sales Team, you’ll be responsible for providing sales support to aid in expanding the company's book of business for Property and Casualty insurance products. We are looking for a self-motivated individual who responds to and initiates face-to-face, telephone, email, and written communications with policyholders/prospects for the purpose of servicing AFI (includes AFI and AFIA) products.

• Makes outbound calls to customers or interested third parties to provide or obtain additional information and follow up on previous contacts. Takes inbound calls as needed.
• Assists Agents with fulfillment of application processing and following up with required documentation.
• Provides maintenance of AFI policies for retention of membership.

• High School Diploma or GED
• At least 2 years of direct customer service or relevant experience
• Associate Degree or BA/BS may be substituted for this requirement
• Excellent verbal and written communications skills, to include a courteous, confident demeanor and appropriate use of grammar and vocabulary
• A provable track record of assertiveness, dependability, trustworthiness, strong communication skills and ability to support sales targets
• Demonstrates sound judgment and decision-making skills
• Keyboard skills of at least 35 wpm

• Working knowledge of MS Outlook, Excel and Word
• Prior knowledge of the insurance industry, insurance products risk management profiles, and related state and federal regulations
• Ability to accomplish work according to established priorities and procedures

• Successful completion within 90 days of standardized training in Principles of Insurance, Dwelling Coverages, Homeowner Coverages, and Personal Auto Coverages*
• if incumbent did not have prior experience in a position with this requirement

• Full benefits package including health, dental, vision, life & disability insurance including an employee assistance program (EAP)
• 401(k) including employer match & safe harbor contributions
• Generous paid time off policy, medical leave, volunteer time off and 9 paid holidays
• We support employee training and professional development opportunities with a tuition reimbursement program and continuing education and re-certification opportunities
• Volunteering and community engagement opportunities

Since 1887, Armed Forces Insurance (AFI) has existed with a single, unwavering purpose:
To protect the people who protect our nation. For more than 135 years, we’ve provided home insurance, renter insurance and auto insurance and much more to our members. We proudly serve active, retired and former military personnel, their families and civilian Department of Defense employees.

AFI is a family friendly organization offering competitive compensation, an outstanding work environment and great benefits. AFI is headquartered in Leavenworth, Kansas approximately 20 minutes from the Legends.