Licensed Healthcare Insurance Agent – Remote

Job Description – Licensed Healthcare Insurance Agent – Remote USA (04CK5)

Your potential has a place here with TTEC’s award-winning employment experience. As a licensed healthcare insurance agent working remotely, you’ll be a part of bringing humanity to business.

Our TTEC Remote CX team has 36 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, IL, MT, or outside of the United States. Residents of Colorado, Louisiana, Massachusetts, Maryland, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need.

You’ll be using the knowledge you bring to the role by helping others and giving them peace of mind. Whether it’s getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

• Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
• Provide full‑lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow‑up
• Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services
• Complete the sale or renewal of a health plan that best suits the customer’s needs – Sales conversions are expected.

• Current health insurance license in your state of residence
• High speed internet (>25 mbps download and 10 mbps upload)
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• Strong customer service orientation (empathy, compassion and listening skills)
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote

• Supportive of your career and professional development
• An inclusive culture and community‑minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• All license fees provided by TTEC as your employer
• Continuing education paid by TTEC
• TTEC offers full‑time regular positions. After July 15th, this position pays a guaranteed hourly rate of $21/hour with a performance‑based bonus where most earn $22/hour and top performers $26/hour
• Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

You’ll report to a Team Lead. You are regularly hiring for this role and will contribute to the success of the customer experience and the overall success of the team.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.