Senior Office Administrator - Europe, Customer Service

Job Summary   Contract Administration of Field Service (FS) and Expert Service (ES) for EMEA;
Quote for IRIS Sales department in EU.

Duties & Responsibilities     FS & ES: schedule service jobs; invoicing FS and ES jobs for EMEA; prepare training courses; perform pre-job discussion; coordinate health & safety plant requirements; update Job Tracking System, Service Database & Record Systems; coordinate rentals and instrument shipment; preparation of new service invoices (Oracle FS Dispatcher).
IRIS Sales: quote preparation for EU Sales Team; update contact data, issue opportunities and cases for quotes in Salesforce when needed.
Contract Admin: preview purchase orders; obtain missing documents & information from customer (shipping data etc.); coordinate vendor registration.
Finance: coordination and collection of FS job forecast and invoices; follow up on invoices for collection (Oracle Collections & Receivables).
Customer service: provide manuals & marketing material to customers as required; coordinate document submission for bids and tenders.
For Qualitrol Italia s.r.l.: legal e-mail management, invoices, coordination with Lex 5 consultant.
Requirements

Education:

Post‑secondary education in administrative, business or engineering field.

Experience:

Required:

10+ years related working experience; working knowledge of MS Office; solid working knowledge of Oracle; knowledge of Health and Safety requirements, documentations and procedures for accessing Power Plants; solid knowledge of procedures and documentations required by supplier qualification according to Italian Regulation.
Preferred:
Overview of Technical environment; knowledge of business field, customers and applications.
Communication   Working language is English and Italian. Fluency in other European languages is preferred.
Effort Factors   Physical Demands   Minimal (sedentary work).
Mental Demands   Ability to prioritize tasks and meet deadlines, working independently with a good coordination with other company entities.
Working Conditions   Home office, presence at Qualitrol Italia premises when required.
Ralliant Corporation Overview   Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next‑generation breakthroughs to life - faster, smarter, and more reliably. Our high‑performance instruments, sensors, and subsystems fuel mission‑critical advancements across industries, enabling real‑world impact where it matters most.

At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
About Qualitrol   QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution.

At Qualitrol, we are redefining condition‑based monitoring.
Equal Opportunity Employer   We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.

Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at

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