Account Manager

Account Manager – Future Opportunity (Evergreen Posting)

This is an evergreen posting for future Account Manager opportunities at Digible. While we may not be actively hiring for this role at this moment, we regularly hire for this position as the business grows. By applying, you're expressing interest in being considered for upcoming openings. Timing and availability may vary, and we appreciate your interest in staying connected.

Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind.

At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every step of a Digible employee's journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible.

• Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch.
• Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution.
• Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables.
• Humility - The recognition and daily practice that "we" is always greater than "I".
• Happiness - The decision to prioritize passion and love for what we do above everything else.

Digible, Inc. is looking for an Account Manager to join our team! Our Client Services department is responsible for cultivating extraordinary relationships with Digible's agency and tech clients, making strategic recommendations that demonstrate a deep understanding of client goals, and ensuring digital campaigns and products are meeting or exceeding expectations.

An Account Manager joining this team will be directly responsible for managing 100-120 accounts as the main point of contact and owner of the relationship.

• Manage all aspects of client relationships with 4-8 corporate client contacts and 100-120 different accounts maintaining a response time under 10 hours and a monthly retention rate of 96%+
• Provide monthly reporting and analysis by the 6th business day of the following month, mid-month check-ins around the 15th, and present key findings on monthly client calls
• Oversee all digital aspects of campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, Native, and Spotify
• Develop and maintain full understanding of marketing, products/services and digital strategy for assigned clients
• Keep track of small and large details and delegate/work closely with other account managers and account coordinators on the account
• Proactively monitor campaign performance and make recommendations. Work closely with our operations teams to optimize campaigns for best ROI
• Lead demos and set up calls to onboard and oversee success of clients on our SAAS platform, Fiona
• Support client adoption of Fiona products, work closely with development team to report and fix bugs, and make recommendations to UI based on client feedback
• Work selflessly with other departments to provide the best client experiences

• Client satisfaction
• Client retention rates
• Email response times
• Strategic business reviews

• 1+ years in a client-facing role
• 1+ years of digital marketing experience (paid search, paid social, display, geofencing)
• Experience working in a fast-paced agency environment
• Multifamily/Senior Living/Student Housing experience is a plus
• Superb communication skills, ability to learn quickly, growth mindset, and the ability to speak, act and encourage others in a way that aligns with personal values

This role is open to candidates located within the United States.

• Salary Range: $66,000 - $80,000
• 4-Day Work Week (32 Hour Work Week)
• Work From Anywhere (WFA) or 1 day/week remote
• Profit sharing bonus
• 3 weeks of PTO as well as Sick leave, and Bereavement
• 11 paid holidays
• 401(k) + Match
• 75% employer paid health benefits (Medical, Dental, and Vision)
• $75/month reimbursement for Physical Wellness
• $75/month reimbursement for Mental Wellness
• $1,000/year travel fund for employees who have been with Digible 3+ years
• Dog-Friendly Office
• Paid Parental Leave
• Monthly social events
• Weekly lunches and snacks for in-office employees

We believe in…